Support
All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.
Topics
Behaviours
- How can I create my own Behaviours?
- After updating to OS 10.6.2, some applications with built-in Apple® Remote support are no longer reacting to the Virtual Remote.
- The installed application XY, for which a behaviour exists, does not turn up in Remote Buddy's menu. What should I do?
- Can I also add DivX/AVI/MOV files to the built-in movie library and not just VIDEO_TS folders?
Configuration
- How can I backup and restore my Remote Buddy preferences?
- How can I transfer my Remote Buddy settings to another Mac®?
- How do I add a new action to a Behaviour - f.ex. an emulated key press or AppleScript?
- Remote Buddy no longer appears as symbol in the menubar.
- I can only see the remote control mapping, if I use the menu button. How can I choose another Behaviour?
- How can I change the size of the Remote Buddy menus?
- Some functions of Remote Buddy do not work here. What should I do? / How can I reset the settings completely?
General
- Where can I get the last version of Remote Buddy that also runs on PowerPC™ Mac® running OS X 10.4.6 - 10.5.8?
- How do I uninstall Remote Buddy?
- The setting, whether Remote Buddy should show up in the menu bar or dock shows no effect.
- How can I change the language of the interface?
- Remote Buddy does crash on my system from time to time. I have installed the Application Enhancer, SIMBL and/or InputManager(s).
- Can I run Remote Buddy under Windows®? Is there a Windows® version?
- How do I navigate the Remote Buddy menu?
Hardware
- Is hardware product XY supported or do you plan to support it?
- Remote Buddy does no longer react to button presses on the remote.
- Can I use Remote Buddy to control my Apple® TV?
- Can I use the Universal Dock as infrared receiver for my Mac?
- Can I use any infrared remote - i.e. the one of my stereo?
- Can I use IRDA-adapters as IR receivers?
- Does Remote Buddy support remote controls other than those that ship with the new Macs?
Hardware - Apple® Remote
- After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote.
- After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy.
- Can I also use other remote controls than the Apple® Remote with the IR receiver of my Mac®?
- My Mac has no built-in IR sensor. Is there any possibility to use an Apple Remote nonetheless?
Hardware - iPhone™ / iPod® touch / AJAX Remote
- Where can I find the AJAX Remote app in the App Store?
- Can I wake up my Mac® using AJAX Remote from my iPod® Touch or iPhone™?
- Which devices and browsers are currently officially supported?
- What are your plans regarding the iPhone™ SDK and a native application for iPhone™/iPod® Touch/iPad™?
- How do I set up the AJAX Remote?
- I try to use Remote Buddy's setup wizard to pair my iPhone™ via Blueooth® with my Mac®. Why doesn't this work?
- How can I define a rule to allow access to port 8888 with active Firewall?
- I have problems with my WLAN / AirPort® / frequent connection resets and error messages.
- Do I need a Mac® to use the AJAX Remote?
- How can I directly (= without a seperate base station) connect my iPod® Touch / my iPhone™ to the internal WLAN of my Mac®? - OR: - How do I set up my Mac® as WLAN base station?
- Can I also access the AJAX Remote/Remote Buddy on my computer over the Internet / public WLANs?
- How can I listen to / watch content from iTunes® on my iPhone™ / iPod® Touch? ("Streaming")
- I entered the Bonjour® URL in my iPhone™ / iPod® Touch and get the error message "Safari can't open the page, because it can't find the server".
- Where can I find the photos I took using the AJAX Remote?
- I can't connect to Remote Buddy from my iPhone™ / iPod® touch.
Hardware - Wii™ Remote
- I can't connect my Wii™ Remote to Remote Buddy by pressing 1 and 2 together.
- What is the calibration functionality in the Wii™ remote settings there for?
- I can't pair my Wii™ Remote using the Remote Buddy setup wizard. Are there alternative methods to pair my remote?
- How can I turn off the "Please press 1 and 2 simultaneously on your Wii™ Remote" notice?
- The IR mouse mode does not seem to work - even if I point the remote to the screen or IR receiver.
- How can I activate the Bluetooth® receiver automatically on startup?
License, License code & online verification
- My license code is not being accepted / the verification of my license code does fail.
- How can I delete / reenter the license information from my Mac?
- I have lost my license code.
- Can I use my license code on a different computer lateron (f.ex. when buying a new computer)?
- May I use my license on more than one computer?
- What information is being transfered during online verification?