Support
All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.
I entered the Bonjour® URL in my iPhone™ / iPod® Touch and get the error message "Safari can't open the page, because it can't find the server".
Possible causes:
- Your iPhone™ / iPod® Touch are not or not directly connected to the same WLAN as your Mac®.
Solution:
Connect your Mac® and your device via WLAN to the same WLAN access point. Public WLAN hotspots usually can not be used for the AJAX Remote, as for reasons of security, these usually don't permit any communication between the devices connected to it. - Your iPhone™ / iPod® Touch and your Mac® are located in different IP subnets. Bonjour®-addresses by design only work with the same, local IP subnet. A mix of f.ex. an Ethernet connection (Mac®) and WLAN (iPhone™ / iPod® Touch) does often already lead to the situation that your devices are located to two different IP subnets, whose boundaries Bonjour® can't cross by design.
Solution:
Try all URLs provided by Remote Buddy under Preferences > AJAX Remote. If you can't open the AJAX Remote webpage with any of the provided URLs, a direct, local conection between your Mac® and your iPhone™ / iPod® Touch is not possible. Please turn to the makers of your network devices for assistance on their correct configuration. - Your iPhone™ / iPod® Touch is connected to the wrong or no WLAN.
Solution:
All provided addresses (URLs) are only valid in the local network. Thus, with a usual configuration, you will not be able to access any of these addreses via EDGE, as none of these addresses will usually be valid from an internet connection. Thus, make sure your Mac® and your device are connected to the same WLAN and that all connected devices can communicate freely with one another. - For devices with a firmware prior to 1.1: you are using an outdated firmware version, which lacks support for Bonjour®. You can find the installed version number under Settings > General > Info.
Solution:
Use iTunes®, to update the firmware of your device.
Please understand that we can't provide you with individual assistance on the configuration or installation of your network. A reliably working network that is correctly configured to allow local traffic is a requirement for using the AJAX Remote. The supply or setup of a WLAN or networks in general is not covered by nor a task of Remote Buddy, which it why this highly complex topic also can't be subject to the support for this product. It is due to the complexity of the topic that our support with regards to network configuration questions has to be limited to the help provided through this FAQ. Please contact the makers or operators of the network devices you are using for assistance if you need help with the configuration of your network.