Support
All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.
What can cause a connection to the BD Remote to be closed?
Any of the following can cause the closure of a connection:
- A respective setting in the energy saving options of the "Bluetooth Receiver" in Remote Buddy - to be found under Preferences > Hardware > Bluetooth Receiver
- A long press on the PS button of the remote control. The BD Remote does then close the Bluetooth connection by itself
- Leaving the range of the the remote control
- A low battery power level
- A too strong shielding of the Bluetooth® receiver in your Mac® (for example when your Mac® is housed in a shelf or rack). We have one user report of shielding leading to dead spots, in which the Bluetooth® connection breaks together.