About the articles in our Online Store

The articles in our Online Store are downloads (also called "download versions"). These consist of two parts:

• a license code for the purchased software
• a file that needs to be downloaded ("Download"), containing the actual software

Downloads are completely handled online. No postal shipping is taking place.

Your security

The security of your data is very important to us. Some of our measures:

• Secure data transfer: our online shop offers SSL encryption for the secure transfer of your personal data.
• Security for your creditcard data: creditcard payments are processed via the payment processor 1&1 iPayment, which meets the strict security standard PCI DSS and is regularly audited and certified by VISA and Mastercard. Our own systems do neither process nor store your creditcard number.
• Security for your personal data: we use your personal data solely for processing your purchase and fulfilling our tax obligations. For more information on this topic, please see our privacy policy.

How purchases are placed and processed

Below, you can find information on the course of actions and events during a purchase in our Online Store.

1. The Shopping Cart

1. Our website is opened in the browser. A click on "Store" in the upper navigation bar brings up our Online Store and its article overview.
2. A click on "Buy now" puts the respective article in the virtual shopping cart.
3. The article is now in the shopping cart, which is now displayed above the article overview. In the shopping cart, the quantity ("Qty.") of each article can be changed. Articles can also be removed from it. If a promotion code shall be applied, it has to be entered now into the field "Promotion code:" - followed by a press of the "Add" button next to it.
4. If the shopping cart lists all articles to be purchased and all promotion codes that shall be used, a click on "Proceed to checkout" leads to the data entry mask.

2. The Data Entry Mask

1. The customer enters his/her personal data in the area titled "Your address".
2. Required data is marked with a * sign. The field "Company" should only be filled in, if the purchase is made for a company.
3. Depending on which country the customer resides in and has chosen under "Your address", a different selection of methods of payments are available.
4. If the desired method of payment has been selected, a click on "Proceed to overview" brings up the purchase overview. Ist die gewünschte Zahlungsweise gewählt, führt ein Klick auf "Weiter zur Übersicht" zur Bestellübersicht

3. Review and submission of purchase

1. An overview over the entered purchase is displayed to the customer.
2. Changes can be made with a click on "Change order" and "Change data" respectively.
3. The terms and conditions are linked to further down below and can be viewed in full length by clicking on the link.
4. A click on "cancel order" cancels the purchase process.
5. A click on "Place order" submits the purchase, sends a confirmation of receipt to the email address previously provided by the customer and forwards to the payment mask.

4. Payment mask

1. Depending on which method of payment has been selected, either a payment mask or payment information is now displayed:
   • When paying by creditcard: the amount to authorize is displayed and the entry of the creditcard data is requested. A click on "Pay" starts the payment process. If the creditcard of the customer supports additional security mechanisms like "Verified by Visa" or "Mastercard Securecode", the customer is forwarded to the bank that issued that card and must successfully finish authorization there, before the creditcard is charged. Otherwise, the creditcard is charged immediately when pressing "Pay".
   • When paying by PayPal: the customer is forwarded to the PayPal payment page.
   • When paying by bank transfer: all necessary data to make the payment is displayed. A copy of that information is also sent by email.
2. Finally, the receipt of the purchase is confirmed. If the payment was received instantly (which is the case for successful creditcard payments and most PayPal payments), the purchased license code as well as the download information are being displayed here as well.

5. Receipt of payment

1. After receipt of payment (which can be immediately, depending on the method of payment), the purchased license code, the download link as well as a receipt are sent to the customer by email within 10 minutes. The purchase processing is completed.
2. We'd like to point out, that even in the online age, bank transfers don't usually happen in real time. Instead, they keep having a runtime of one or several work days, before they are withdrawn to the account of and visible on the bank statement of the recipient. We're checking our bank statement every workday at 15h30.
3. Please understand that we will only process purchases that have been fully paid.