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Thanks for another very long reply. It strikes me that you put a lot of effort in replying to customers about your application and I wonder how you have any time left for development at all.
Simple. There simply aren't many customers having any issues. And with those that have, I usually successfully work with them to find a solution. Most of the time the problem is rooted in the software (mostly system-wide hacks and patches that inject code in every application and change the behavior of standard APIs, which then no longer work as documented and produce errors in other applications) or hardware they use. Very rarely (now that Remote Buddy matured for almost five years), someone finds an actual bug in Remote Buddy. Which I then happily fix, verify with the customer and release an update for.
As for the contents of your explanations, I think you'd be best of directing those to Mr. Jobs.as I am not inclined to do much with them.
Mr. Jobs - or any of the plenty people inside Apple that are using Remote Buddy - have not brought any problems with Remote Buddy to my attention. Not few told me they absolutely love it, though.
Mr Jobs would be a far better discussion partner then I am on things like:
Huh?!
- What causes to hang remote buddy sometimes and how a system could become unresponsive while that happens,
1) This is an issue you're having on your system.
2) It's not a general issue.
3) There are indications that what you see is the side effect of a basic, more fundamental issue on your system, which Remote Buddy is affected by - but not involved in causing it.
4) All I can do is offer you my help in finding out what's going on - which, by its very nature, needs your cooperation. There is no other way of finding the root of a problem other than to examine it.
5) Without your cooperation, I will not be able to help you.
- How an AJAX remote web application / safari browser combination run on Apple hardware/software can render an iPhone useless for a while,
With Mr. Jobs, I feel there wouldn't be any discussion. He'll already know that no web application can cause such an issue. They run fully sand-boxed and have no access to the system at all - a big win for security. If they had, Apple would have put an approval process in place just like with native apps that are found on the App Store.
I've already explained this to you at length in reply to your previous post. And every other professional developer will be able to tell you the same.
- Which elements/features of remote buddy would potentially render the application 'unwelcome' on Apple's app store and and how to overcome this (it gives people a lot of trust to see an app be approved by Apple, I think you should go for it).
Remote Buddy was a "Staff Pick" on apple.com's Mac OS X Downloads page (which was replaced by the Mac App Store on January 6th, 2011). Remote Buddy has also received a great number of recommendations and awards from leading Mac publications. And it has won any comparative tests with other remote control software that I'm aware of - including the one in Europe's largest IT magazine (German c't).
I guess this can be seen as a sufficient amount of approval and trust. From Apple and other, well-respected parties.
- Felix Schwarz
