User

28.03.2007 00:33:11

I am running into problems using Remote Buddy (RM) in OS 10.4.9. What is happening is that sometimes when I go to initiate RM it also initiates Front Row (FR). As I navigate through the RB menu's I can see in the background FR also being run. Other issues are that when going into the FR menu I can only select every other menu item it will skip as if I pushed the navigation button twice. Any suggestions? 

User

28.03.2007 12:23:02

Hello Larry,

thanks for your email.

A handful of users have reported this issue and I'm looking into it. 
Apple seems to have changed quite a bit of things regarding how they 
handle the Apple Remote.

For now, the solution seems to be to deactivate and then reactivate 
the Apple Remote in the menu.

Just out of curiosity: do you start Remote Buddy during system 
startup as well? Or by yourself - and only afterwards?

Best regards, 
Felix 

User

28.03.2007 19:14:57

I do start RB at login. However I have found it odd that even if I quit and then restart RB it will work for a little while and then the problem will happen again. There does not seem to be any reason other than maybe something that is happening behind the scenes causing this... 

User

29.03.2007 10:49:01

Hello Larry,

thanks for letting me know. This is most definately something that is 
happening behind the scenes - but not Remote Buddy's. I have seen 
that Apple has made changes to how the remote is handled in Mac OS X 
and hiding this functionality more actively. The most visible part of 
this is that rcd.app does no longer need to run to invoke Front Row 
and alike. Why they do this I don't know. There is no technical 
reason for this as far as I can see.

Since I haven't been able to reproduce the problem on either my 
MacBook Pro or iMac Core Duo, could you please send me

- a System Profiler profile (just load it up and select save, please 
use the SPX format) 
- the output of "ps auxww" executed in a shell/Terminal.app 
- the output of "kextstat" executed in a shell/Terminal.app

to info @ <thiscompany> com, so I can have a look at what is running 
and loaded on your system and compare it to mine?

Thanks in advance!

Best regards, 
Felix 

User

30.03.2007 17:53:01

A few more questions:

- did you use "Software Update" or the combo installer to install the 
10.4.9 update? 
- do you use Fast User Switching? 
- what does

md5 /System/Library/PrivateFrameworks/BezelServices.framework/ 
Versions/A/BezelServices

output on your system?

Thanks in advance!

Best regards, 
Felix 

User

30.03.2007 20:39:12

I used the combo updater, no fast user switching.

Please clarify what you would like me to do with the md5 directory info... Is it a terminal command? 

User

30.03.2007 20:43:54

Emailed the info... 

User

31.03.2007 15:39:01

Hello Larry,

thanks for mailing the info.

Regarding the md5 command: yes, it's a terminal command that creates 
a checksum on a private framework of Apple.

I do then know which version of the framework you have installed 
(there seem to be at least two planted into user's system with the 
10.4.9 updater - probably depending on how they installed the update).

Best regards, 
Felix 

User

31.03.2007 15:51:31

Reason I asked was because typing the command into terminal doesn't create a resulted output. I am copy and pasting the exact command from your post. When I paste it this is what I get returned:

Gfather:~ jar$ md5 /System/Library/PrivateFrameworks/BezelServices.framework/ 
md5: /System/Library/PrivateFrameworks/BezelServices.framework/: Is a directory 
Gfather:~ jar$ Versions/A/BezelServices

Can you double check that this is the correct command?

User

31.03.2007 17:45:01

Hello Larry,

thanks for letting me know. Both of these lines should be one joined 
line actually .. so it ends in

... BezelServices.framework/Versions/A/BezelServices

Thanks in advance!

Apple Mail has the habit to break lines in my outgoing mail. Btw, if 
anybody knows how to stop Mail from doing that, I'd be most 
grateful. :-)

Best regards, 
Felix 

User

01.04.2007 18:51:11

Heres what I get: 868470c80435cd3bbdc4c9e754530d2b 

User

02.04.2007 21:44:02

Thanks, Larry!

RC2 will have a very elegant solution to the problem.

Best regards, 
Felix 

User

03.04.2007 01:46:51

Sounds good, Glad I could help!

When should we expect RC2 to be available? 

User

03.04.2007 10:32:01

I can't give a date yet, sorry. I'm really thrilled with what will be 
possible with it, though.

Best regards, 
Felix 

User

07.04.2007 00:47:34

psychotwo, your not alone, im waiting on this update as well, annoying that i just cant use this at the mo. 

User

10.04.2007 18:58:35

Me too. Frustrating. 

User

10.04.2007 21:12:01

I'm not happy about Apple breaking the HID layer of OS X either - 
especially as I can't see what changes or improvements apart from a 
security fix were made to that part of the OS in 10.4.9. That 
security fix seems totally unrelated to the problem at hand and no 
other HID device seems to be affected.

All I can say is that I do know the fix and I continue working on its 
implementation. I'll have to ask for your patience until RC2 is 
finished and everything in it works reliably.

Please understand that I won't comment further on this issue as all I 
have to say about it has already been said and repeating myself does 
only prolong the waiting time for the fix.

Best regards, 
Felix 

User

08.05.2007 17:01:24

Hi Felix, 
I've been experimenting this issue as well, lately. But even with version 1.0 Preview 15b the problem stays: When I press the menu button on the Apple Remote, both RB and FR activate. 
I was suggested to deactivate FR from the login items as temporary solution, what do you think? 
Thank you very much and congratulations for your great job! 
J. 

User

08.05.2007 23:42:02

Hello Jacopo,

thanks for asking.

The problem is solved since Preview 14 / RC2 with the Remote Buddy 
kernel extension. Please make use of the Remote Buddy Setup Wizard to 
install it and permanently solve the problem.

The RB Kernel Extension is the only clean, reliable, system conform 
way I know of and it does not mess around, remove, move and/or modify 
your OS X system files and configuration. It's a true, clean 
solution, not a hack. It even exclusively gives you access to 
otherwise not accessible features of your receiver/remote.

More info regarding these features in the FAQ.

Other "solutions" or "fixes" that have been brought to my attention 
actually aren't. A solution for me does have to solve a problem 
without creating new problems. That's the whole point with solutions ;-)

So, you can safely ignore them.

Best regards, 
Felix