User

09.11.2007 18:58:46

I have encountered a problem maybe tied to my upgrade to Leopard. I loose control of RB after waking mac from sleep (the mac wakes up but RB doesn't respond to remote control input). I have to quit RB and restart it to gain control again. Any suggestions?

Thank you 

User

10.11.2007 02:15:16

While I can't reproduce the issue on three different Intel Macs (all 
running the Leopard GM), I have gotten a few reports of this problem. 
As of now, I have no idea what might be causing this problem as I have 
not received sufficient data on the phenomen yet.

If you want to do me a favor, please enter

ioreg -l -w0 >~/Desktop/ioreg.txt

into a Terminal the next time this happens and send me the file 
ioreg.txt from your Desktop to info@iospirit.com.

Thanks!

Best regards, 
Felix 

User

10.11.2007 14:36:04

i just tried RemoteBuddy (in Demo mode) with my new eHome 2005 IR Transceiver and have seen the same behaviour. I will try to do what you suggested and report it here.

Regards - Peter 

User

10.11.2007 19:36:01

The eHome 2005 receiver does not support "wake by Apple Remote" in the 
first place. That feature only is available when using Apple's own 
built-in receivers.

Best regards, 
Felix 

User

15.11.2007 19:28:02

Felix,

I just mailed you the requested file after this problem occurred again with version 1.8. Hope this helps finding the solution.

John. 

User

16.11.2007 13:46:30

Still the same issue with 1.8. No change - sorry. 

User

17.11.2007 14:16:58

I have the same problem. After sleep the remote no longer controls the mac. I am running Mac Mini, 2.0 ghz. OS 10.5.1. Remote Buddy 1.8. First noticed it after updating to 10.5.

A few more details from my case:

If the sleep has been of only a short duration (a minute or so) -- the problem consistently does NOT occur. If the sleep is overnight, it consistently DOES occur. (is there some "deep sleep" mode in the mac?) I will experiment to see how long the duration needs to be in order for the problem to occur -- in case it helps.

The remote works again after restarting remote buddy.

Also, when I access menu from the menu bar icon, I noticed that when this problem occurs, the remote is NOT listed in the hardware listings for the IR receiver. I see only the shaded "no remote control found"

final thought -- noticed on apple's docs that there is a difference in how "portables" and non-portable computers sleep. The mini runs on a portable architecture (as far as I know?). might it be relevant? (assuming the problem is mini-specific? 
http://docs.info.apple.com/article.html?artnum=25801

many thanks for your help with this *excellent* product

Last edited: 17.11.2007 14:22:42

Last edited: 17.11.2007 14:33:07 

User

18.11.2007 07:48:51

I agree that there must be a difference between the various types of Macs on this. On my iMac (using an evaluation license) I have never see this problem so far but on my Mac Mini quite regular.

But this doesn't seem to relate to the sleep period: I woke up the Mini using the remote quite often after various intervals (until 24 hours or so) and no problem. And yesterday RB was gone after about an hour sleep.

I updated to OSX 10.5.1 yesterday. Hopefully this will fix the problem.

Last edited: 18.11.2007 13:37:22 

User

18.11.2007 14:23:59

Small correction to above post --

When the remote is NOT functioning, the remote buddy menu in the menu bar shows no listing for the IR receiver (it's not that is show "no remote control found" as I reported above.)

The menu for inputs, has a "virtual" listing and a "bluetooth" listing, but does NOT show the built in IR receiver.

After restarting Remote Buddy, the IR receiver appears in its proper place and it "sees" the remote.

...just in case this is relevant 

User

19.11.2007 00:52:48

I have suffered the same problem, however, it only seems to occur when I have put the computer to sleep using RB. If I let it sleep on its own, i.e. leaving it for 15 minutes, then RB can wake the machine. I will get a copy of the log file when I get a chance. 

User

19.11.2007 07:57:38

Update: on OS X 10.5.1 the problem also occurs. 

User

19.11.2007 08:00:55

I always put the Mini to sleep and with me the problem sometimes is there after waking up and sometimes not. And it seems independent of the time the Mini has been sleeping. 

User

19.11.2007 23:46:16

Thanks to everybody for the feedback and sent in log files.

I've been able to reproduce the problem with a freshly installed OS X 
10.5 on a MBP.

I'm investigating the problem further and will offer a fix as soon as 
I can.

I'll likely post a link to a fixed build here first and would love to 
get feedback from you to see whether it fixes the problem for each and 
every of you before releasing it officially.

Best regards, 
Felix 

User

20.11.2007 07:05:44

Good to hear that you're on top of this, Felix. I'm more than happy to give the new version a try.

John. 

User

30.11.2007 06:21:46

Hello Felix,

Have you had a chance to work on this ? Please let me know if you need more info to help you solve it.

Thank you

Luca 

User

30.11.2007 11:50:02

I'm still working on this. Ultimately I'm writing a completely new 
driver, which takes a bit of time to write, implement and test.

Best regards. 
Felix 

User

01.12.2007 14:09:15

Hi, i have the same problem with deepsleep, but i have to reboot my power mac G4 to regain controll, a simple restart of RB won´t do. i have RB 1.8.1 using Keyspan IR remote. 
taking out and plugging in the USB reciver won´t work either. 

User

09.12.2007 17:01:55

Oops... I found why RB wont work on my PM G4, when i have my Keyspan IR remote conncted to my mac with RB running and put it to sleep the USB port stops working, nothing will work on it. Mice, keyboard and USB-flash memory, i will test it on my other USB-port today. 

User

09.12.2007 17:57:02

What you describe is definately not a Remote Buddy problem:

1) Remote Buddy only attaches to one device - being your Keyspan IR 
Receiver. The hub, to which all other devices are connected, is up two 
to three levels in the driver tree, including a kernel/userspace 
barrier that Remote Buddy can't cross (no userspace clients are 
available for IOUSBHub objects AFAIK - and even if they were, Remote 
Buddy does not look for or use them).

2) Remote Buddy generally has no interest in hubs and leaves them 
completely alone.

3) Built-in trackpad and keyboard are internally connected through 
USB, but usually they're connected via a different, internal port / hub.

4) On a PowerMac with Keyspan IR receiver (as in your case), Remote 
Buddy's kernel extension does nothing USB related at all. As of now, 
the kernel extension only contains code relating to built-in IR 
receivers and Keyspan *RF* Remote for Front Row.

There's been a lot of coverage on a bug of the (re)new(ed) USB stack 
in Leopard that causes the exact problem you describe. Here's a 
randomly selected article:

http://www.techworld.com/opsys/news/index.cfm?newsid=10644

You may want to file a bug with Apple at

http://bugreporter.apple.com/

to inform them about the problem.

That said, here's a short update:

The (different) problem that built-in IR receivers are sometimes not 
found after a wake on Leopard is also related to changes in Leopard's 
USB stack and requires a somewhat more complex, pretty code-intensive 
workaround and a completely new design approach, which I've almost 
finished.

Best regards, 
Felix

Am 09.12.2007 um 17:01 schrieb ..:

User

10.12.2007 01:38:19

I just wanted to add a "me too" to this thread. The wake up probs struck my Mac Mini C2D 1.83 GHz on 10.5. Any solution is most welcome! As a workaround until then: Would it be possible to automate the restart of RB after a wake up? 

User

10.12.2007 09:02:33

Another problem case here. Vanilla (5 days old) mac mini 1,83ghz with 10.5, nothing installed on it besides vlc and remote buddy.

I can verify that this problem only occurs when I sleep the computer directly from remote buddy. It's not a huge problem since I can just let the box be and it'll go to sleep on it's own. Hell I don't really know why I would ever want to put explicitly put it to sleep :)

I'm sure this could be worked around by doing some macro/action or whatever to put the computer to sleep by other means than the built-in action?

EDIT: Ok I was mistaken, this happened today when I put the puter to sleep by pressing the power button so it's not just when I put it to sleep through RB.

Last edited: 10.12.2007 23:18:55 

User

20.12.2007 00:25:11

I also happened along here when searching for help on this problem: Like the others, I'm a Mac Mini owner. After waking up, the internal IR receiver has disappeared as far as RB is concerned and a restart of RB is required. This is a recent problem - it seems to me like the 1.8 update was to blame.

I hope we have a fix soon, as I'm back to using the keyboard and mouse - ugh! :) 

User

20.12.2007 09:04:30

After working with the Remote Logitech Harmony (that works perfect with Remote Buddy after learning some codes) I just wanted to buy Remote Buddy - when I realized that I have the same Problem. I Still can wake up the Mac Mini (Leopard) but RB has no control over IR Controller. Will there be a solution this year? Has anybody a "Workaround" - for example an AppleScript stopping and starting RB after sleep that starts automatically? (sorry for asking, I´m an absolutely MAC Newbie...) 

User

20.12.2007 18:35:02

The new driver is already finished and working well. I just need to do 
a few more tweaks to the setup assistant and will then put a link to a 
pre-release version here.

As I'm quite busy with a lot of different stuff atm (and trying to 
have a few hours of private life around christmas and new year, too), 
I can't tell whether that will be still this year or very early next 
year.

Best regards, 
Felix 

User

22.12.2007 23:34:25

 
 
Following up on this idea, I found SleepWatcher ( http://www.bernhard-baehr.de/ ) that let's you run shell scripts when waking up from sleep. Put a call to an Applescript in ~/.wakeup telling Remote Buddy to quit and then launch again. See http://pastie.caboo.se/132421 for more info.

Last edited: 27.12.2007 13:07:46 

User

01.01.2008 20:41:26

I thought I had the same issue but now realised that actually my iMac C2D running the latest version of Tiger and RB doesn't need to go to sleep in order for RB to turn unresponsive. Only the screen needs to go to power save mode...

Hopefully the new driver fixes this as well.

Happy new year!

User

08.01.2008 01:23:21

Hi Felix,

Thanks for the update, I hope this is still progressing. Try telling your girlfriend she needs to use a mouse to watch TV. That gets old real fast. :)

Colin 

User

08.01.2008 01:49:01

Yes, this is still progressing fine.

Since my last post to this thread, I've also replaced all other USB 
drivers.

The next release will completely avoid Apple's IOUSBUserClients, which 
have been the cause of (mainly Apple Remote) driver problems several 
times now, in the future. As an added bonus, with the next release, 
users of Keyspan Express receivers will be able to wake up their Mac 
via their remote.

The update will be released within 14 days (at the *latest*!) and also 
address other issues.

Best regards, 
Felix