2. Products
  3. Store
  4. Support
  5. Blog
  6. Labs
Support
All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.
  1. Overview
  2. Manuals
  3. FAQs
  4. Forums
Forum closed
This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview 

AuthorThread
User

24.04.2008 05:52:41
Problem with the new release 1.10
View
This posting is older than 6 months and can contain outdated information.
After updating to 1.10, as RB launches, all the menus are greyed-out, and the services don't start. I can't access preferences or anything. It's completely unusable. Also, the RB menu shows "About NewApplication" and "Quit NewApplication".

Does anyone know what's going on? 

User

24.04.2008 10:35:17
Re: Problem with the new release 1.10
View
This posting is older than 6 months and can contain outdated information.
Hello Miguel,

this sounds to me like you updated to 1.10 and then started an older 
release that throws an exception when trying to load settings from the 
newer version.

Please check:

- which version was actually started (=> right-click on the icon in 
the dock, choose "Show in Finder") ..

- .. and please also have a look into Console.app > console.log for 
error messages at the time this occurs.

That would be most interesting at that point.

Best regards, 
Felix Schwarz 

User

24.04.2008 19:35:48
Re: Problem with the new release 1.10
View
This posting is older than 6 months and can contain outdated information.
Thanks for the reply. I checked for the version number as you suggested and it's 1.10. I also tried erasing preferences but that didn't work. Here's the console output:

4/24/08 1:29:47 PM Remote Buddy[7761] *** -[NSCFData UTF8String]: unrecognized selector sent to instance 0x775dbd0

4/24/08 1:27:35 PM Remote Buddy[7740] Exception raised during posting of notification. Ignored. exception: '*** -[NSCFData UTF8String]: unrecognized selector sent to instance 0x775db70' invoked observer method: '*** -[RemoteBuddyAppDelegate applicationDidFinishLaunching:]' observer: 0x772ae20 notification name: 'NSApplicationDidFinishLaunchingNotification'

User

24.04.2008 21:29:02
Re: Re: Problem with the new release 1.10
View
This posting is older than 6 months and can contain outdated information.
Thanks for the info. Looks like it'll be hard to find since UTF8String 
is invoked all over the place :-/

What preference files did you delete? Any left over in ~/Library/ 
Preferences/com.iospirit.*?

Please also send me a System Profile to info@iospirit... Create it by 
starting System Profiler.app (found in /Applications/Utilities) and 
choose "Save as.." from the "File" menu.

Thanks in advance.

Best regards, 
Felix Schwarz 

User

25.04.2008 01:31:02
Re: Re: Problem with the new release 1.10
View
This posting is older than 6 months and can contain outdated information.
FYI: problem found and solved off-list / off-forum.

Best regards, 
Felix Schwarz 

User

27.04.2008 22:55:38
Re: Problem with the new release 1.10
View
This posting is older than 6 months and can contain outdated information.
Can you share the solution because I am having the same problem. I had to reinstall earlier release just to get anything working again. 
User

27.04.2008 23:17:02
Re: Re: Problem with the new release 1.10
View
This posting is older than 6 months and can contain outdated information.
Are you running version 1.10 or 1.10.1?

If it's 1.10.1, please provide me with some diagnostic information:

1) An ioreg-dump. Create it by entering

ioreg -w0 -l >~/Desktop/ioregDump.txt

into Terminal.app (found in /Applications/Utilities). That creates an 
ioreg-dump file named ioregDump.txt on your desktop.

2) A System Profile. Create it by starting System Profiler.app (found 
in /Applications/Utilities) and choose "Save as.." from the "File" menu.

Please send these two files to info [_at_] iospirit [.d0t.] com.

Best regards, 
Felix Schwarz 

  1. Home
  2. Support
  3. Forums
  4. Remote Buddy Forum
  5. Problem with the new release 1.10
  1. Remote Buddy
    1. Overview
    2. AJAX Remote
    3. Supported Hardware
    4. Controllable Software
  2.  
    1. Videos
    2. Premium Edition
    3. Download
    4. Release Notes
  3. Support
    1. Overview
    2. Manuals
    3. FAQs
    4. Forums
  4.  
    1. Lost license code
    2. Support inquiry
  5. IOSPIRIT
    1. About us
    2. Blog
    3. Labs
    4. Developers
  6.  
    1. Contact
    2. Press releases
    3. Imprint
    4. Jobs
© 2025 IOSPIRIT GmbH. All rights reserved.
Privacy policy | Legal notice | Contact