To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

The latest info on hard- and software-requirements including info on support hardware can be found on the dedicated page for EyeTV receivers.

Please consider making use of the free Remote Buddy trial version to test your device for compatibility directly on your computer.

1. Open your System Preferences and click on "Sharing"
   

2. Under "Share your connection from", choose i.e. "Ethernet" or "Firewire", but not "AirPort®". In this example, we've chosen "Ethernet". No connectivity must exist over the chosen port. However, if there is a connection on that port, it will also be accessible via the WLAN network we are about to create.
   

3. Check the checkbox in front of the "AirPort®" entry in the list titled "To computers using"
   

4. Now click on the "AirPort® options" button, set a name for your WLAN, activate encryption and set a password. The password should be either 5 or 13 characters long for compatibility reasons. Click on "OK" once you've made your settings.
   

5. In the left list, check the checkbox in front of "Internet Sharing". The name "Internet Sharing" can be misleading, as no internet connection is required for it to work. In fact, the chosen network connections are being shared, regardless of whether that network is part of or connected to the internet or not.
   

6. On your iPhone™ / iPod® Touch, you can now join the WLAN and open the AJAX Remote on your device's Safari™ by entering its URL (to be found in Remote Buddy > Preferences > AJAX Remote).