Support > Remote Buddy Forum > RB Not Visible (User, 21.04.2009 09:17:37) // IOSPIRIT [EN]

Support

All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.

Forum closed

This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview

Author

Thread

User

21.04.2009 09:17:37

RB Not Visible

This posting is older than 6 months and can contain outdated information.

Hi,

Actually i have problem, sometime i use the "suspend" function to sleep my mac mini especially when using Eyetv in recording some tv program it does go automatically in suspend mode after the finish of the recording.

When the mac mini wake up i can use my mac mini but RB is not usable infact when i activate it is not positioned in the center of the screen but in the lower left corner of the screen and not complete i can estimate only the 40% of the program screen is visible.

I can activate it ant it's seem that it's work but it very difficult to use it infact i cannot recognize the menu item that are available

Thanks in advance.

Paolo

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

Hardware - EyeTV Receiver

Which receivers are supported? (FAQ015E0211)
The latest info on hard- and software-requirements including info on support hardware can be found on the dedicated page for EyeTV receivers.

Please consider making use of the free Remote Buddy trial version to test your device for compatibility directly on your computer.

Thread-display::

RB Not Visible, User, 21.04.2009 09:17:37

Re: RB Not Visible, User, 23.04.2009 15:31:12

Re: RB Not Visible, User, 23.04.2009 15:42:09

Re: Re: RB Not Visible, User, 28.04.2009 16:30:16

Re: RB Not Visible, User, 28.04.2009 21:42:28

Re: Re: RB Not Visible, User, 30.04.2009 17:48:17

Remote Buddy
Support
1. Overview
2. Manuals
3. FAQs
4. Forums
1. Lost license code
2. Support inquiry
IOSPIRIT
1. About us
2. Blog
3. Labs
4. Developers
1. Contact
2. Press releases
3. Imprint
4. Jobs