Support > Remote Buddy Forum > Unreliable Apple Remote control (User, 29.12.2009 00:11:07) // IOSPIRIT [EN]

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User

29.12.2009 00:11:07

Unreliable Apple Remote control

This posting is older than 6 months and can contain outdated information.

I bought latest MacMini and the new alu Apple Remote. I use my mini as a HTPC machine with PLEX. Unfortunatelly, the only app receiving all of my remote button clicks is MacOs/FrontRow itself. When I use Plex or Remote buddy, than 30-50% of my remote clicks are "lost somewhere" even when standing a few inches in front of Mini. So it looks like some problem with 3rd party apps? I tried installing candelair as well - no luck.

I'm using:
MacMini 2.26Ghz 2GB RAM
Snow Leopard 10.6.2 (All latest updates installed)
Alu Apple Remote
Plex 0.8.5
Remote Buddy 1.16 (Trial at the moment)

Any ideas? Anyone else with the same issue? Most important: any solution or workaround available? I'm unable to find anything for more that week now :/

Thanks in advance for any help

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.