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User

13.11.2007 04:38:41

IR options disappear - Hardware remote names are lost

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This posting is older than 6 months and can contain outdated information.

Great product, but I have two reoccurring problems that I'm hoping can be fixed soon.

First, after a few days the IR options/functions are gone (completely disappeared), as if RB doesn't even know about IR. My remote stops working, I mouse click on the Remote Buddy menu option and only see Bluetooth and Hotkey options. I have to quit and restart.

Second, if I ever quit RB and restart it I notice the remote I added in hardware (under the IR section) has lost its name and instead has "Double-click to edit" as its name. And the two Apple Remotes I have listed both are at their default logical remote assignment (Apple Remote).

I'm sorry if these topics are covered in other posts, I truly looked for them and didn't see anything that matched.

Thanks!

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

Hardware - Harmony® Smart Control

When the Harmony Hub connects to my Mac, I'm asked for a PIN. (FAQ015E0262)
Please enter 0000.

Hardware - Sony® BD Remote Control

I'm having problems with the Sony® PS3 BD Remote under OS X® 10.8/10.9. (FAQ015E0246)
There's a bug in the Bluetooth®-stack of OS X® 10.8/10.9 in the context of pairing a Sony® PS3 BD Remote. OS X® 10.8/10.9 will ask you to enter a PIN code when you try to connect your remote control. This problem is known by Apple®.

If you pair your Sony® PS3 BD Remote with your Mac® for the first time
1. Use Remote Buddy's Setup Wizard to pair your remote control
2. Restart your Mac® directly after the pairing was successful, while the remote is still connected.
3. The remote should now work without problems.
If you've already paired the Sony® PS3 BD Remote with your Mac®
1. 10.9 only: Try entering 0000 as PIN and reboot. If you're lucky, that was all you needed to do. If this does not solve your issue, please continue with the steps that follow.
2. First, we'll need to remove the Link Key of your Mac® from the memory of your remote control. Since this remote control can only store one Link Key, it's as easy as pairing the remote control with another Mac®. To do so, open System Preferences > Bluetooth on another Mac® and pair your remote with it.
3. All steps that follow should be performed on the Mac® that you want to use your remote control with.
4. Remove - if it exists - the entry of your remote control at Remote Buddy > Preferences > Hardware ® Bluetooth Receiver. The entry usually is titled "BD Remote".
5. If existant, remove the device "BD Remote" from System Preferences > Bluetooth.
6. Delete the Bluetooth preferences files by entering the following in Terminal.app and hitting return (Warning: this deletes all information about all paired Bluetooth® devices):
```
sudo rm /Library/Preferences/com.apple.Bluetooth.plist
sudo rm ~/Library/Preferences/com.apple.Bluetooth.plist
sudo rm ~/Library/Preferences/ByHost/com.apple.Bluetooth.*.plist
```
  Please enter your admin password when requested. Then restart your Mac®.
7. Use Remote Buddy's Setup Wizard to pair your remote control
8. Restart your Mac® directly after the pairing was successful, while the remote is still connected.
9. The remote should now work without problems.

Hardware - Wii™ Remote

How can I activate the Bluetooth® receiver automatically on startup? (FAQ015E0163)
In order to automatically activate the Bluetooth® Receiver on startup, enter the settings, choose "Hardware", then click on "Bluetooth® Receiver". Finally activate the checkbox "Search for supported remotes on startup". Remote Buddy will then automatically look for remote control paired through the "Setup Wizard" on next startup.

User

19.11.2007 23:38:02

Re: IR options disappear - Hardware remote names are lost

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This posting is older than 6 months and can contain outdated information.

Hello Cody,

thanks for the bug report.

Both bugs were fixed with V1.8.

Best regards,
Felix

User

28.11.2007 17:24:54

Re: IR options disappear - Hardware remote names are lost

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This posting is older than 6 months and can contain outdated information.

Hello Felix,

Thank you for fixing the hardware remote names issue, but I'm still seeing a problem where the IR stops working and disappears.

When this happens I select the RB menu and see that the "Built-in Bluetooth" and "Built-in Keyboard" are there but the "Built-in IR Receiver" is gone. To get it back I quit and restart. I am running 1.8, and I've downloaded it and installed it a couple of times. This seems to happen about every five to seven days. I believe this was happening under Tiger, but right now I'm running Leopard on my Intel mini.

Thank you.
Cody

User

28.11.2007 17:36:01

Re: Re: IR options disappear - Hardware remote names are lost

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This posting is older than 6 months and can contain outdated information.

Hello Cody,

thanks for reporting this.

No such issue is known under Tiger. Under Leopard, the problem can
occur after waking from sleep (=> please see the "No control on RB
after waking computer from sleep" thread). The solution then is to
simply quit Remote Buddy and start it again.

I know of the issue (it's a timinig issue) and am working on a solution.

Best regards,
Felix

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