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User

21.01.2008 19:43:25

Keyspan remote problem

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This posting is older than 6 months and can contain outdated information.

Hi,

Since a few updates ago, my keyspan RF stopped being recognized by buddy. The menu button then opens front row, while the regular apple remote's menu button opens remote buddy. One way I found to remedy this is to disconnect the keyspan usb connector and reconnect it.

Does anyone have a more practical solution?

Thanks,

Arjen

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

User

21.01.2008 21:54:02

Re: Keyspan remote problem

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This posting is older than 6 months and can contain outdated information.

Hi and thanks for the report.

Keep in mind the Keyspan RF for Front Row essentially appears like a
USB keyboard to the system.

So it's possible that during boot time, the default keyboard driver
claims the Keyspan RF for FR before Remote Buddy's driver appears on
the scene. On a reinsert, Remote Buddy's driver is there and will win
the matching for the driver.

Here's an easy experiment that'll tell me whether this is the case:

Next time you experiene this, open Remote Buddy's Setup Wizard and
choose to Install or Testdrive the driver. Please let me know if,
after that, the Keyspan RF for FR turns up in your list of remotes -
and whether it prompted you to Reboot.

Thanks in advance.

Best regards,
Felix

User

22.02.2008 17:43:45

Re: Keyspan remote problem

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This posting is older than 6 months and can contain outdated information.

Hi,
I've experienced basically the same problem with my Keyspan ER-RF1 remote. I've defined a custom behaviour which works without any problems. After a restart of Leopard (10.5.2) the behaviour somehow changed and "Front Row" appears on the screen.

If I do the following actions I can reactivate my behviour, but I'm not satified with that.

- unplug/plug the USB-Stick
- reinstall/reload Remote Buddy driver

Is there a better workarround for that? For example starting an AppleScript on startup which reloads (kextload/kextunload) the driver in the background or deactivates the default Apple keyboard driver?

Any help would be very recommended, because this application should be a part of a customer solution.

Best Regards, Steffen

User

22.02.2008 19:24:16

Re: Re: Keyspan remote problem

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This posting is older than 6 months and can contain outdated information.

This problem has already been addressed. Please update to the latest
version 1.8.8.

To make sure you don't use a mish-mash of a previous version and
1.8.8, quit and delete Remote Buddy.app, empty the trash, then
download the latest version fresh from the website and use that
version. Please also check your computer for copies / duplicates of
older versions and remove them to make sure they don't get started
instead of the latest version.

Best regards,
Felix Schwarz

User

22.02.2008 19:31:28

Re: Keyspan remote problem

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This posting is older than 6 months and can contain outdated information.

Hi Felix,
thank you for your quick answer. I already made a clean installation of latest version 1.8.8, but still run into this problem.

Regards Steffen

User

22.02.2008 20:05:17

Re: Re: Keyspan remote problem

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This posting is older than 6 months and can contain outdated information.

Please send me a System Profile to info@iospirit.com prior to a plug/
replug or uninstall, when the problem occurs.

Also, if you are in a text editor: do the remote control buttons
change the position of the cursor?

Best regards,
Felix Schwarz

User

23.02.2008 18:19:02

Re: Re: Keyspan remote problem

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This posting is older than 6 months and can contain outdated information.

While doing a code audit of the KS RF driver, I found something that
could pose a problem in rare cases. Please update to 1.8.9 and see
whether it solves the problem.

Best regards,
Felix Schwarz

User

24.02.2008 17:25:02

Re: Keyspan remote problem

View

This posting is older than 6 months and can contain outdated information.

Hi Felix,
the new version 1.8.9 solved the problem. Your help is really appreciated.

Best regards, Steffen

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