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User

21.01.2008 20:46:23

Movie Library not working after wake up

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This posting is older than 6 months and can contain outdated information.

Hi,

I have a network share on which I have all my movies. This share is added to the movie library of Remote Buddy and works properly after a clean start of the mac mini.

When I put the mini into sleep-mode (in this specific case for more than a day) and then perform a wake-up, the option Movie Library doesn't display any movies anymore. It only contains a lot of entries called Spotlight Query. Selecting one of these options freezes the mac.

Is this a known problem of Remote Buddy? Is there a work-around available?

Thanks,

John.

These entries from the FAQ may be relevant to this topic:

Behaviours

Can I also add DivX/AVI/MOV files to the built-in movie library and not just VIDEO_TS folders? (FAQ015E0200)
Yes. All you need to do is to install VLC and organize your files in a given folder structure. It's also possible to add covers then. If, for example, you want to add the file MyMovie.avi, the folder structure should look like this:
```
Title of my movie/VIDEO_TS/MyMovie.avi
Title of my movie/File with Cover.jpg
```
You can add movies that are split up into several files the same way. The folder structure then looks like this:
```
Title of my movie/VIDEO_TS/MyMovie part 1.avi
Title of my movie/VIDEO_TS/MyMovie part 2.avi
Title of my movie/VIDEO_TS/MyMovie part 3.avi
Title of my movie/File with Cover.jpg
```
The names of the movie- and coverfiles are freely choosable - you only need to make sure the suffix fits the format of the file. Supported formats for cover files include JPEG, PNG and GIF.

In Remote Buddy's menu, you can then start playback of your movies complete with existing covers in the context menu of the VLC Behaviour.

Hardware

Remote Buddy does no longer react to button presses on the remote. (FAQ015E0222)
- Please make sure you have the latest version of Remote Buddy installed. If in doubt, download the latest version, quit Remote Buddy, delete it, empty your trash, then copy the downloaded version of Remote Buddy to your harddrive and start it from there.
- Please make sure, that you have installed the latest version of the Remote Buddy drivers. You can install the drivers using the Setup Wizard (=> access it via the Remote Buddy pulldown menu).
- Check your Remote Buddy settings in the Hardware category. Your remote control should be listed there and the lamp next to it should be green. If you don't find your remote control there, either the Remote Buddy drivers were not installed or installed in an outdated version - or - there is a general problem with the device. For USB devices, plugging the device to another port or resetting the PMU and/or SMC-unit of your Mac® (=> find guides on how to do this for your Mac® in the support area of apple.com) may help. If you can't find it under "USB" in the System Profiler (=> /Applications/Utilities) either, a hardware defect is as well possible.
- Check the batteries of your remote control.
- If your remote control has an on/off switch: make sure that your remote control is switched on.
- If your remote control requires additional receiver hardware: make sure that it is correctly attached to your computer and that it turns up in System Profiler.
- If you use an Apple® Remote, you should also check your system settings. Quit Remote Buddy, then open System Preferences.app > Security. Please make sure that the option to disable the infrared receiver is NOT active and click on "Unpair" should you have paired your Apple® Remote with your Mac®. After that, start Remote Buddy. If your Apple® Remote still doesn't work with Remote Buddy, please also check its preferences for the Apple® Remote. They can be found at Preferences > Hardware > Built-in IR receiver. If support for multiple remote controls is enabled there, ensure that your remote control is checked in the right table (=> you can find the correct entry for your remote control by pressing a button on it).
- If you are using a Keyspan™ RF Remote for Front Row, re-pair its remote control and receiver by simultaneously pressing the small knob on the back of the remote control and the knob on the receiver stick (the knob looks like the blinking LED, except it does not blink).

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

User

21.01.2008 22:04:02

Re: Movie Library not working after wake up

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This posting is older than 6 months and can contain outdated information.

Hi,

I know this problem all too well, but it's not a problem of Remote
Buddy, but rather with how OS X handles network volumes to which it
lost connection.

Here's what happens:
- you mount the network volume

- you put your computer to sleep

- the network volume connection is closed by the fileserver

- you wake your computer

- you try to use an application (here: Remote Buddy) to access files
or folders on the network volume

- OS X still thinks the network volume is connected when in fact the
connection had been closed by the server long ago

- OS X will wait and wait and wait, until a (far too long) time-out
kicks in.

- while it waits, all access to that network volume block

- if you try to use any other application that even dares to request
info from the network volume (f.ex. for the list on the left in all
Open/Save dialogs), it, too will block until OS X's timeout for the
network volume has finally come to an end.

So, yes, the problem is known, but it's not a problem specific or
related to Remote Buddy.

As Leopard provides a lot of improvements, convenience and fixes in
the network volume area, you may want to consider to switch to Leopard
if you haven't already.

Best regards,
Felix

User

22.01.2008 07:33:24

Re: Movie Library not working after wake up

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This posting is older than 6 months and can contain outdated information.

Hi Felix,

thanks for your quick response on this.

I'm already using Leopard. If there are no other workarounds available I think I have to shut down the mac after usage in stead of putting it to sleep.

Thanks,

John.

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