Support
All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.
Forum closed
This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview 

AuthorThread
User

24.01.2008 06:08:13
how do i disable bluetooth support? it crashes my mac.
View

This posting is older than 6 months and can contain outdated information.
Hi,

Remote Buddy's Bluetooth support is causing problems with my Mac. It variously causes Mac OS to fail to pair with Bluetooth devices, and even causes Mac OS to crash or hang in various instances when using Bluetooth devices.

When I remove the Remote Buddy kernel driver, all the problems go away. However, once I remove the driver, I can't even use the Apple IR remote with Remote Buddy anymore and it becomes completely non-functional.

How can I use Remote Buddy without the Bluetooth support and without the kernel driver altogether? I used to be able to do this fine but the software auto-updated and I lost the feature.

Is there a way of downgrading to a release that does not require a kernel driver?

Thanks! 
Navin. 

These entries from the FAQ may be relevant to this topic:

Driver
Hardware - Apple® Remote
Hardware - Wii™ Remote
User

24.01.2008 10:17:02
Re: how do i disable bluetooth support? it crashes my mac.
View

This posting is older than 6 months and can contain outdated information.
Hi Navin,

since Remote Buddy can't take any effect on the performance or pairing 
of Bluetooth devices in the kernel (the Bluetooth kernel API is not 
documented, so you also can't write drivers for it or control it in 
any way), I can't see how Remote Buddy could influence pairing, let 
alone crash your computer.

Could you please send me the panic logs located at

/Library/Logs/PanicReporter/ (OS 10.5.x) 
/Library/Logs/panic.log (OS 10.4.x)

and a system profile (start /Applications/Utilities/System 
Profiler.app > Save as.. > Send the file saved) to info@iospirit.com 
respectively, so I can have a look and forward them to Apple?

You can turn off Remote Buddy's Bluetooth driver support btw, by 
turning off the option of Remote Buddy searching for remotes on 
startup (=> Preferences > Hardware > Bluetooth Receiver).

If you wish, I can also send you an older version in reply to that 
email.

Best regards, 
Felix Schwarz 

User

24.01.2008 19:12:53
Re: how do i disable bluetooth support? it crashes my mac.
View

This posting is older than 6 months and can contain outdated information.
Thank you very much for the quick response, Felix!

I will dig out the information and send it to you when I'm home and get a chance!

Remote Buddy is a terrific and invaluable product. It's only recently that I started having problems since I just got a Bluetooth headset for use with Skype.

Thanks again! 
Navin.