| Author | Thread |
User 06.03.2008 10:02:47 |
This posting is older than 6 months and can contain outdated information. Hi Felix, Say one minor issue I am having. When I bring up Remote Buddy on my iPhone, all works well, except when I browse through my Music Library and then click the plus buttons, it is not adding any of the music to the Remote Buddy playlist, it just sees it as blank on the iPhone with (null) at the top of the window. If I check the playlist in iTunes it is also blank. I closed and reopened Remote Buddy, updated, reloaded the page on the iPhone, but no matter what songs I pick, they never get added to the playlist. Any ideas what may be wrong? I am running 7.6.1...does it have something to do with the Applescript issue some were having? I tested a demo of the software Signal, that basically only does that functionality, and it works just fine. So I am back scratching my head as to why when Remote Buddy does it, it is not working. Thanks!
| These entries from the FAQ may be relevant to this topic: Configuration 1) Open the Remote Buddy Preferences via the pulldown-menu and choose "Mapping".
2) Choose the mapping you want to modify.
3) Select "Custom actions" for the button you want to map to an action of your own.
4) Create the action you need using the appearing editor.
Hardware
- Please make sure you have the latest version of Remote Buddy installed. If in doubt, download the latest version, quit Remote Buddy, delete it, empty your trash, then copy the downloaded version of Remote Buddy to your harddrive and start it from there.
- Please make sure, that you have installed the latest version of the Remote Buddy drivers. You can install the drivers using the Setup Wizard (=> access it via the Remote Buddy pulldown menu).
- Check your Remote Buddy settings in the Hardware category. Your remote control should be listed there and the lamp next to it should be green. If you don't find your remote control there, either the Remote Buddy drivers were not installed or installed in an outdated version - or - there is a general problem with the device. For USB devices, plugging the device to another port or resetting the PMU and/or SMC-unit of your Mac® (=> find guides on how to do this for your Mac® in the support area of apple.com) may help. If you can't find it under "USB" in the System Profiler (=> /Applications/Utilities) either, a hardware defect is as well possible.
- Check the batteries of your remote control.
- If your remote control has an on/off switch: make sure that your remote control is switched on.
- If your remote control requires additional receiver hardware: make sure that it is correctly attached to your computer and that it turns up in System Profiler.
- If you use an Apple® Remote, you should also check your system settings. Quit Remote Buddy, then open System Preferences.app > Security. Please make sure that the option to disable the infrared receiver is NOT active and click on "Unpair" should you have paired your Apple® Remote with your Mac®. After that, start Remote Buddy. If your Apple® Remote still doesn't work with Remote Buddy, please also check its preferences for the Apple® Remote. They can be found at Preferences > Hardware > Built-in IR receiver. If support for multiple remote controls is enabled there, ensure that your remote control is checked in the right table (=> you can find the correct entry for your remote control by pressing a button on it).
- If you are using a Keyspan™ RF Remote for Front Row, re-pair its remote control and receiver by simultaneously pressing the small knob on the back of the remote control and the knob on the receiver stick (the knob looks like the blinking LED, except it does not blink).
Hardware - Apple® Remote
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.
As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.
If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.
Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.
Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
Please update your copy of Remote Buddy to version 1.15 or later.
Hardware - iPhone™ / iPod® touch / AJAX Remote Thanks for your interest in the future of Remote Buddy. Of course the iPhone™ SDK is also of interest to us.
Please understand, though, that we don't talk about future products or plans prior to to their close-to-complete-realization or release.
If you want to stay up to date on this topic, we recommend to follow us on Twitter or subscribe to our newsletter or RSS feed (find all links at the footer of the product page). News will be available here, first.
| User 07.03.2008 20:17:17 | Re: iPhone - Airtunes issue | |
This posting is older than 6 months and can contain outdated information. Hi Erick, if you press the "+" button, Remote Buddy will always add your
selection to the current playlist. And that's also the catch. If you are currently playing a track from
your main Music Library Playlist or any other special or smart
playlist, it's not possible to add tracks to it. Solution:
Start playback from a normal playlist - or just select any album or
track for direct playback in Remote Buddy. From then on, you can add
tracks to that playlist. If you should have problems with the enqueuing function nonetheless,
please let me know which actions you are performing to expose the
problem - and which playlist (and kind of playlist - f.ex. smart, a
playlist in the Playlists section - or elsewhere, etc.) is active at
that time. I'll be happy to look into and solve any problem I get to know of or
can reproduce. Best regards,
Felix Schwarz
| User 26.03.2008 09:14:47 | Re: iPhone - Airtunes issue | |
This posting is older than 6 months and can contain outdated information. Hi Felix, Thanks for the information and suggestions. I did try what you suggested. Sadly my problem actually got worse and repeatedly locked up iTunes. :( As you directed, I tried playing something from a normal playlist from the phone. No go. So I then started a song playing from my computer, then accessed it from the iPhone. In both situations iTunes itself locked up and my iPhone sat there. So I am going to clear out Remote Buddy and try reinstalling and see what that does for me.
| User 26.03.2008 09:56:02 | Re: Re: iPhone - Airtunes issue | |
This posting is older than 6 months and can contain outdated information. Hi Erick, I've just reread the entire thread and saw you mention iTunes 7.6.1.
That version of iTunes has been widely reported to have broken
AppleScript support on some machines (no pattern visible there, yet),
making it impossible for third party applications to control it at
all. This affects not only Remote Buddy but pretty much every other
app that uses AppleScript or Apple Events to control or get info from
iTunes. This includes Growl, GimmeSomeTune and many more. Until Apple fixes this bug, the only available solution is to switch
back to a previous version of iTunes and report the problem to Apple
so they are aware of just how widespread the problem is. More info in
the 7.6.1 forum thread and in the FAQ (=> there's also a list of links
to references on the issue). Best regards,
Felix Schwarz
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