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User

01.07.2008 13:18:55

EyeTV remote - not showing in hardware list

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This posting is older than 6 months and can contain outdated information.

Hi,

I have an EyeTV 310 connected to my Mac Pro and everything is working great with the AJAX remote. The 310 is responding to the EyeTV remote just fine and I can control EyeTV with it.

However, I don't seem to be able to use the EyeTV remote with anything on the Remote Buddy side.

It says on your website that they should work together, and that Remote Buddy will identify the remote after the initial keypress, but it just isn't responding to it. It is not listed in the hardware list either - only the AJAX Remote and Hotkey Remote are listed.

I wonder if it isn't working because Remote Buddy can't receive IR data from the 310's IR receiver? Of course every other Apple machine now comes shipped with a built-in IR receiver, so maybe this is how Remote Buddy can usually work with the EyeTV remote?

Please could you confirm this for me? Can Remote Buddy get IR data from the 310's IR receiver, or will I have to buy another IR receiver? If it can't, please could you maybe consider this for future functionality?

Thanks for your help.

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

Hardware - EyeTV Receiver

Which receivers are supported? (FAQ015E0211)
The latest info on hard- and software-requirements including info on support hardware can be found on the dedicated page for EyeTV receivers.

Please consider making use of the free Remote Buddy trial version to test your device for compatibility directly on your computer.

Hardware - iPhone™ / iPod® touch / AJAX Remote

Which devices and browsers are currently officially supported? (FAQ015E0190)
Currently, these browsers are officially supported by the AJAX Remote:
- Safari® on iPhone™ with OS 3.0 or later
- Safari® on iPod® Touch with OS 3.0 or later
- Safari® 4 or later
The AJAX Remote is using the latest web standards (like CSS3, which is often only supported sufficiently by Safari®) to utilize the available bandwidth and CPU power efficiently.

IMPORTANT: to use the AJAX Remote, your setup needs to meet all of the AJAX Remote requirements!

User

01.07.2008 13:38:17

Re: EyeTV remote - not showing in hardware list

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

The EyeTV 310 is currently not supported and that's also what the
website says:

-- cut --
[..] On the hardware side, all TV products from Elgato are supported
in conjunction with their bundled remote control (currently still
EXCEPT products of the EyeTV lines 250, 250 Plus, 300/310, 400/410,
500, 610, EZ) [..]
-- cut --

(uppercase added for emphasis)

Best regards,
Felix Schwarz

User

01.07.2008 13:42:48

Re: EyeTV remote - not showing in hardware list

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This posting is older than 6 months and can contain outdated information.

Aha, apologies! That will teach me for speed reading. I missed the word "except". Thank you.

Can you tell me if there are any plans in the pipeline to introduce compatibility with the 310 (and the other listed EyeTV products)?

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