Support > Remote Buddy Forum > daily freeze ups // IOSPIRIT [EN]

Support

All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.

Forum closed

This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview

Author

Thread

User

31.08.2008 01:38:39

daily freeze ups

View

This posting is older than 6 months and can contain outdated information.

Once a day (almost never more, but also never less) Remote Buddy freezes up. By freeze up, I mean it goes from working normally to completely non-responsive. When I move my mouse over the menu bar icon I get the spinning beach ball. I can let RB churn for a long time but it never comes back. I have to kill the process and restart it.

The freeze ups seem to occur most often when the computer has been sitting unused for a while--when I get home from work, for example. I'll use Remote Buddy to start a video (mplayer usually) and the video starts fine, but Remote Buddy then freezes up. I usually notice when I try to change the volume right after the video starts.

This occurs so regularly that I have written a shell script that I can use to remotely restart RB via SSH.

Let me know if there's what else you need to know to help out.

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

User

31.08.2008 16:15:17

Re: daily freeze ups

View

This posting is older than 6 months and can contain outdated information.

Thanks for asking.

I have recently seen some reports like yours that eventually all
traced back to

1) the use of badly written ApplicationEnhancer (APE) modules or
InputManagers that injected code into Remote Buddy and through the
misue of Core Audio in that injected code, deadlocked Remote Buddy's
main runloop.

If you have APE installed, please either put Remote Buddy on its list
of apps to exclude from injected code or - better - uninstall APE (=> http://support.apple.com/kb/TS1545
) and/or InputManagers you may be using. Then reboot to make sure no
remains are left over in memory.

2) the use of ringtones in iTunes. Since iTunes 7.6.x, iTunes carries
a bug that freezes apps that use its AppleScript API in absolutely
standard ways. Removing the ringtones from the library instantly fixes
the problem (=> more info available in the FAQ and the forum).

If you experience freezes even after excluding 1) and 2), please
create an "Analyze-log" using Activity Monitor.app's "Analyze"
function and send it - along with a System Profile - to the info
address as found in the site's Imprint.

Best regards,
Felix Schwarz

Remote Buddy
Support
1. Overview
2. Manuals
3. FAQs
4. Forums
1. Lost license code
2. Support inquiry
IOSPIRIT
1. About us
2. Blog
3. Labs
4. Developers
1. Contact
2. Press releases
3. Imprint
4. Jobs