| Author | Thread |
User 16.10.2008 17:38:33 | Remote Buddy sends double-enter to Plex | |
This posting is older than 6 months and can contain outdated information. I bought Remote Buddy to use with Plex (and my Harmony 550 remote), and so far it works pretty well except for one thing. When I click "OK" on a menu item in Plex, it will often double-click, putting me two levels deep instead of just one. For example, if I scroll to "Battlestar Galactica" and click "OK" (which is mapped through Remote Buddy to the return/enter key), it will often make a "click-click" sound, and then I'm looking at the list of Season 1 episodes rather than the list of Seasons 1-4. This doesn't happen ALL the time, but it does happen MOST of the time. I can't replicate it by just using the keyboard, and this problem wasn't present until I installed Remote Buddy. In the Behavior Construction Kit I have set the Operation to be "Single key press between button press & release", but it still sometimes sends two. I have confirmed that the remote itself is only sending ONE signal. Any ideas? I'm very frustrated.
| These entries from the FAQ may be relevant to this topic: Hardware - Apple® Remote
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.
As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.
If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.
Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.
Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
Hardware - Harmony® Smart Control
Please verify that no power saving options are enabled at "Remote Buddy > Preferences > Hardware > Bluetooth Receiver".
| User 16.10.2008 18:05:12 | Re: Remote Buddy sends double-enter to Plex | |
This posting is older than 6 months and can contain outdated information. Thanks for asking. Generally:
I recommend to use the latest version of Plex and the Plex Behaviour
that ships with Remote Buddy. This works fine out of the box. With "Single key press between press & release", Remote Buddy emulates
a key press when you press the button on the remote and a key release
when you release the button of the remote. While it doesn't send
repeat events explicitely like "Single key press between press &
release with repetitions", many media applications install a timer on
receipt of a key press and "emulate" their own "repeats" until the key
is released. The idea behind that from an application's developer
perspective is independance from the key repetition rate that can be
different on a per user basis. In order to prevent repeats - also target-application-internal ones
(which is likely what you are seeing) - completely, you should select
"Single key press on press". That will make Remote Buddy send a single
key press and release immediately after one another when you press the
button. Best regards,
Felix Schwarz
| User 17.10.2008 17:01:35 | Re: Remote Buddy sends double-enter to Plex | |
This posting is older than 6 months and can contain outdated information. Felix, thanks for the reply. However, I have tried both "Single key on press" and "Single key on release" options, compiled and installed the behavior, but I still get the double-click (only on Enter) problem in Plex. I don't think I can use the default Plex behavior that ships with Remote Buddy, because I am using a Harmony remote and needed to customize each button. I setup everything from scratch. All the other buttons work properly except for the Enter button. When I'm on the settings page for that behavior, if I click "Run actor", it works properly. It never double-clicks, no matter what the key setting is. But once the behavior is installed and I'm using the Harmony remote, it will often double-click. I've disabled the Plex internal remote handler, I've increased the repeat time on the Harmony...I don't know what else to do!
| User 17.10.2008 22:47:16 | Re: Re: Remote Buddy sends double-enter to Plex | |
This posting is older than 6 months and can contain outdated information. Thanks for your reply. You can use the Plex Behaviour that ships with Remote Buddy with any
supported remote control. Since it exposes pretty much any keyboard
command that I know of, you should be fine to use with any remote. Regarding your problem:
I think what happens in your case is that your Harmony sends a full
button code multiple times (you mention a repeat option that you've
set), which of course the receiver and thus Remote Buddy can only
interpret as a button being pressed multiple times. If the Harmony
just replays the code it was taught without understanding the
specifics of the IR code format, that's what will happen and what will
give you the results you observe. What remote control are you trying to replace with the Harmony? Have you tried using the actual remote instead of the Harmony? Best regards,
Felix Schwarz
| User 18.10.2008 20:01:43 | Re: Remote Buddy sends double-enter to Plex | |
This posting is older than 6 months and can contain outdated information. It may be unrelated, but I'm also having problems with Plex and Remote Buddy, in that Plex quits responding to the Enter/Play key completely. This behaviour occurs both with a Harmony remote (885 I believe) and the standard Apple remote. Using the remote directly (disabling Remote Buddy) the issue does not occur. I don't really understand why our two results are different, but it seems an odd coincidence that both are with Plex, Remote Buddy, and the Enter key. Thoughts?
| User 22.10.2008 10:53:06 | Re: Re: Remote Buddy sends double-enter to Plex | |
This posting is older than 6 months and can contain outdated information. Thanks for asking. Remote Buddy sends keystrokes and it does so reliably. Since in the
past, 100% of all issues have been bugs in Plex and I'm really, really
short of time right now and can't spend time on debugging Plex issues
at the moment, please contact the Plex team directly for assistance
regarding their software. Best regards,
Felix Schwarz
| User 24.10.2008 18:56:25 | Re: Remote Buddy sends double-enter to Plex | |
This posting is older than 6 months and can contain outdated information. What remote control are you trying to replace with the Harmony? Have you tried using the actual remote instead of the Harmony? Best regards,
Felix Schwarz I understand what you're saying about the learning code, but I don't think that's it since none of the other learned codes are repeating. I will re-learn it though, which brings me to my other question. The remote I'm replacing with the Harmony is the standard Apple Remote. I setup 8 logical remotes in Remote Buddy, and taught my Harmony the signals from all 8. So, for example, the Play button from Logical Apple Remote 2 sends the "Stop" keystroke. The Play button from Logical Remote 7 is the "OK/Select" keystroke (Enter). I have around 40 different commands setup this way. So, if you think this is a signal problem, and if the erroneous learned signal was from Logical Remote 7, how can I get the Apple Remote back to that remote ID to re-teach the Harmony? Or do I have to delete that logical remote and re-learn that whole set? Thanks for your help.
| User 01.11.2008 18:18:16 | Re: Re: Remote Buddy sends double-enter to Plex | |
This posting is older than 6 months and can contain outdated information. Thanks for asking. You can increase the internal ID of an Apple Remote by holding down
the Menu and Play buttons for about 6 seconds. Regarding the logical remotes: you don't need to recreate those.
Instead, press a button on the Apple Remote after changing the
internal ID and it'll appear in Remote Buddy's hardware prefs. You can
then assign any already existing logical remote to that new ID. I recommend to first test, whether your Harmony can truely emulate
Apple Remote button presses correctly, so that you don't go through
the whole process just to find out you're facing the same problem again. Best regards,
Felix Schwarz
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