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User

19.10.2006 18:42:02

wont work with G4 and Tiger 10.4.8

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This posting is older than 6 months and can contain outdated information.

I've installed the Remote Buddy first on my G4 titanium powerbook and then on my G4 dual 1GHZ tower. Using the Keyspan Express remote and its USB IR receiver. When I run it Remote Buddy, it recognizes the keyspan and asks to uninstall the drivers, which I do.

After that, nothing happens with either Keyspan Remote or my Apple remote. They both work with their respective software/drivers so it's not the remotes. the Keyspan works fine on both G4 systems with the keyspan 2.4 beta 4 drivers.

But when Remote Buddy takes over, no go. An interesting side note, if I unplug the keyspan receiver from the USB port and replug, then Remote Buddy won't recognize it's installed until I re-install the Keyspan Drivers, and then Remote Buddy will see it, and again ask to uninstall the drivers. seems weird to me.

anyway, i'd love to see how this software functions. Is it a problem with 10.4.8 perhaps?

thanks

These entries from the FAQ may be relevant to this topic:

Driver

What is the task of the driver and what do I need it for? (FAQ015E0177)
The Setup Wizard already contains a summary on how the driver does help Remote Buddy to provide additional features and hardware support. If that summary was too short, here's some more info on each of the points:
- fix for Apple® Remote driver problems in OS X
  Since OS X 10.4.9 (that includes 10.4.10/10.4.11/10.5.x/..) many users have been experiencing that one button press on their remote does now trigger two reactions - once from any currently running application that supports the Apple® Remote, once the default system action. So, this problem is not specific to Remote Buddy. The driver provides a clean, system conform fix to this problem using only documented APIs.
- enabling of all features of built-in IR receivers
  Only with the Remote Buddy driver do you gain support for arbitrary length button presses for the Play and Menu buttons as well as minimized reaction times for all buttons. While this may sound like unimportant technical details, they actually do have a strong practical impact. If, for example, you want to map a function to the Play or Menu button, that you want to see executed for as long as you press that button, this was previously simply impossible to achieve. This limitation still applies to all other applications. It does not for Remote Buddy with the driver loaded.
- the emulation of a virtual Apple® Remote
  Control applications that have support for and listen to an Apple® Remote - with any remote control of your choice supported by Remote Buddy. And on any Mac®. This allows you to f.ex. use iAlertU side by side with Remote Buddy or accessing special functions and modes inside applications that would otherwise require these apps to have full control over the built-in IR receiver of your Mac® - and that your Mac® actually came with one.
- support for Bluetooth® remotes and external receivers
  It's not possible to reliably operate many Bluetooth® based remotes, like for example the Wii® Remote with a Mac® purely from userspace due to limitations in the operating system. The situation for many external receivers is similiar: some of their features - or the entire device - can only be supported with the help of a driver.

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

User

19.10.2006 19:02:02

Re: wont work with G4 and Tiger 10.4.8

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This posting is older than 6 months and can contain outdated information.

Hello Gary,

thanks for your email.

From what you have observed, it sounds much like the uninstall of
the drivers has not been complete or the DMRantiClassic.kext is still
loaded into the kernel in the system. You can check this with the
System Profiler (choose its category Software / Extensions). There is
no problem with any 10.4 version that I'd know of.

Remote Buddy will continue to be able to see that the Keyspan Express
is connected to the system if the kernel module is loaded. Yet, since
the kernel module already has exclusive access to this hardware and
can only be unloaded with root priviledges, it has no chance to talk
to the Keyspan Express IR receiver itself.

So, if the uninstall provided by Keyspan does not work as expected on
your system, perform these steps to manually uninstall the software:

1) move KeyspanDMR.app to the trash and empty it
2) remove DMRantiClassic.kext from /System/Library/Extensions
3) reboot (to make sure DMRantiClassic.kext is no longer loaded in
the kernel)

Please let me know, if this helps (it should) or does not help. If it
does not, please check System Profiler for the DMRantiClassic.kext
module.

Best regards,
Felix

User

20.10.2006 07:25:24

Re: wont work with G4 and Tiger 10.4.8

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This posting is older than 6 months and can contain outdated information.

no go unfortunately. I manually deleted the KeyspanDMR.app and the DMRantiClassic.kext file, rebooted and still no go. I checked the System Profile /system/extensions DMRantiClassic.kext isn't there.

Remote Buddy sees the keyspan IR fine, but nothing happens when I press the remote(s). The IR reciever continually blinks though, which its supposed to only do when receiving an IR signal (at least, this is what it does when runnig with the Keyspan drivers.)

any other suggestions?

User

20.10.2006 10:44:04

Re: Re: wont work with G4 and Tiger 10.4.8

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This posting is older than 6 months and can contain outdated information.

Hello Gary,

thanks for the feedback.

Could you please send me a System Profiler XML Profile to
info@iospirit.com? (just open System Profiler and select "Save As .."
from the "File" menu)

I currently see two possible (but rather complex) error sources
remaining and that'll give me a full, detailed picture of what your
hardware situation looks like.

Thanks in advance!

Best regards,
Felix

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