Support
All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.
Forum closed
This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview 

AuthorThread
User

10.10.2012 04:07:04
Re: Apple Remote stop working after updating to Remote Buddy 1.22 and Candelair 1.10 on Mt Lion

This posting is older than 6 months and can contain outdated information.
I have tried the following 
1. revert the mac back to snow leopard which I knew it was working with candelair 1.7 and older remote buddy. However, it did not work. It seems it is firmware related? Does remote buddy / mountain lion perform one-way firmware update? 
2. I am able to wake up my mac mini using remote running snow leopard (but not Mt. Lion) 
3. I have uninstall and install remote buddy with default Candelair driver (1.22) 
4. I ran the RCD and everything is green! But it is still not working! The following is the RCD log

Information 
Diagnostics are performed by Remote Control Diagnostics V1.2.1 on a Macmini3,1 running OS X 1082.

Searching for Hardware 
AppleŽ IR Receiver found on USB bus.

Checking Drivers 
Known ISAIRDriver driver is loaded 
Candelair/Remote Buddy driver version 1.21 found 
Driver supports exclusive access

Checking Preferences 
IR Receiver is not limited to a particular remote's ID 
IR Receiver is enabled 
Checking running applications 
OS X AppleŽ Remote support process found

Testing exclusive access 
IR Receiver: applications can get exclusive access 

Thread-display::