On first read, sounds as if you installed an older version of Candelair than what ships with Remote Buddy. You can check via Remote Buddy's Setup Wizard, when choosing the "Install" option. Versions shipping, installed and currently loaded are listed there.

If it's not that, please copy and paste a full report of the diagnostics function of Candelair (or from Remote Control Diagnostics) in reply, so I get a better idea of what the details of your setup look like.

Best regards, 
Felix Schwarz