Support
All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.
Forum closed
This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview 

AuthorThread
User

21.01.2008 18:29:30
Can't activate FrontRow after 1st activation, Menu(Held) disappeared.
View

This posting is older than 6 months and can contain outdated information.
Hello Felix, 
After activation and deactivation of FrontRow the 2nd time it won't activate anymore, not by selecting the action, not by Menu(Held) which I assigned FR to. When looking into the mappings I see that in all behaviours (except Global) the Menu(Held)-option has disappeared completely! What's more: Various settings have changed, e.g. in iTunes the play/pause-button suddenly returns to start of song. I'm not sure if this is since the latest iTunes-update to 7.6, QuickTime-update to 7.4 or RB-update to 1.8.7. 
I'm using 10.4.11 on an iMac core2duo 2,16ghz and 1gb RAM.

Regards,

Jan 

These entries from the FAQ may be relevant to this topic:

Behaviours
User

22.01.2008 06:03:04
Re: Can't activate FrontRow after 1st activation, Menu(Held) disappeared.
View

This posting is older than 6 months and can contain outdated information.
Same here - FR won't start again after first run. Mini Core Duo, 10.4.11. Started with iTunes 7.4, QT 7.3, RB 1.8.5 (I think, might have been pre-1.8.5, there was a rapid rate of updates from 1.8.5 to 1.8.7). Updated to RemoteBuddy 1.8.7 and the problem started. Updated to current iTunes & QT, but no change.

But, settings aren't changing in my RB mappings. Just no Front Row the second time.

I've tried disconnecting my Wiimote and reconnecting - no change.

I've tried quitting and restarting Remote Buddy - no change.

I've tried quitting remote Buddy and using the Apple Remote - nothing.

Only a system restart will let me start FR again. 

User

22.01.2008 10:54:28
Re: Can't activate FrontRow after 1st activation, Menu(Held) disappeared.
View

This posting is older than 6 months and can contain outdated information.
I forgot to tell that i'm using the Apple Remote. I've tried everything that Williamk tried, but the only thing that does help is restarting the iMac or reinstalling the driver (1.5.2) After reinstalling the driver FR keeps working until after restarting the computer and 1st (de)activation of FR. The weird changes of the settings have disappeared though. The Menu(held) is still gone, except in the Global settings. They're still there under Hotkey-remote, but under Apple remote they're gone. I don't know if this is a seperate issue from the FR-isssue.

User

22.01.2008 11:13:01
Re: Re: Can't activate FrontRow after 1st activation, Menu(Held) disappeared.
View

This posting is older than 6 months and can contain outdated information.
Can you two create ioreg dumps for me? One while everything works as 
expected - and then another dump after you see a problem.

It's easy to do. 
1) Enter this line into Terminal.app:

ioreg -l -w 0 >~/Desktop/ioregDump.txt

(ioreg -l -w 0 >~/Desktop/ioregDump2.txt the second time)

2) send the files ioregDump.txt and ioregDump2.txt from your Desktop 
to info@iospirit.com.

I can then take a look at what is going on on the IOKit level.

Thanks in advance.

Best regards, 
Felix Schwarz 

User

22.01.2008 15:41:01
Re: Can't activate FrontRow after 1st activation, Menu(Held) disappeared.
View

This posting is older than 6 months and can contain outdated information.
Felix,

I am also experiencing the same problem. The issue is in the kernel extension, which, after the first use, makes the kernel believe that there is no Apple Remote anymore.

This is what I get after the first Front Row activation in system.log, if I try launching Front Row either from the remote or by launching "Front Row.app" from the terminal:

"FrontRow[357]: No Remote Present - Exiting".

Even quitting Remote Buddy and opening the Front Row application from the finder has the same effect.

Removing Remote Buddy's kernel extension solves the problem, and the Apple Remote starts working correctly again, albeit without the excellent Remote Buddy.

I hope this helps, 
Luca

PS: my setup: Intel Mac Mini, OS X 10.4.11, Remote Buddy 1.8.7. 

User

22.01.2008 15:52:01
Re: Re: Can't activate FrontRow after 1st activation, Menu(Held) disappeared.
View

This posting is older than 6 months and can contain outdated information.
Thanks for this info. I'm working on this.

The message you are seeing does not come from the kernel, btw. It's 
not the kernel that says that no remote is present - it's the process 
Front Row.

Best regards, 
Felix 

User

22.01.2008 21:02:02
Re: Re: Can't activate FrontRow after 1st activation, Menu(Held) disappeared.
View

This posting is older than 6 months and can contain outdated information.
Thanks to everybody who sent in the logs. It was a minor oversight on 
my end with big effect.

I already fixed it in the private build. The next update - due soon - 
will fix it for everyone.

Best regards, 
Felix Schwarz 

User

22.01.2008 21:46:53
Re: Can't activate FrontRow after 1st activation, Menu(Held) disappeared.
View

This posting is older than 6 months and can contain outdated information.
Thanks Felix, 
You are definitely the most helpful and responsive software developer I know, a real example for others. 
Thanks a lot,

Jan