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User

29.11.2008 23:59:47

Remote Buddy - Problems with remotes (Sony BD/EyeTV)

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This posting is older than 6 months and can contain outdated information.

Hi!

By now I'm only testing remote buddy - but I do find it really interesting. I really would by it instantly if there wouldn't be such huge problems with the remotes.

I'm using a Mac Mini PPC (the old model without a built in receiver). At first I tried it with EyeTV (I'm having a terratec model).

There I had the problem that EyeTV crashed regularly. Additionally the keys often repeated itself - although I pressed them only once.

So I bought a Sony Remote - but with this I'm having the problem that it loses connection every few minutes - sometimes every few seconds. Then I have to remove the batteries for a few seconds to move on.

I looked into the faq. But the distance is short (less than 2 meters) and I already replaced the batteries. The power save isn't enabled.

Where is the problem?

Michael

These entries from the FAQ may be relevant to this topic:

Hardware - EyeTV Receiver

Which receivers are supported? (FAQ015E0211)
The latest info on hard- and software-requirements including info on support hardware can be found on the dedicated page for EyeTV receivers.

Please consider making use of the free Remote Buddy trial version to test your device for compatibility directly on your computer.

Hardware - Sony® BD Remote Control

How can I increase battery life? (FAQ015E0232)
To increase battery life for the Sony® BD Remote, you should turn on the power saving options Remote Buddy offers. You can find them at Remote Buddy Preferences > Hardware > Bluetooth Receiver.
These settings are recommended:
General
Search for paired remotes on startup: On.
Stop searching for paired remotes after max .. minutes: Off.
Display pairing instructions and status messages: Off. If you experience problems, you should turn this option back on to aid you in debugging the problem.

Energy saving
Automatically disconnect remotes after inactivity of more than .. minute(s): On, value of 1 minute.
Disconnect remotes when computer goes to sleep: On. The potential power saving with this option is huge. But as the warning says, this will not work with all computers: if you can't wake up your computer with your remote after turning this option on, please turn it off again.

User

30.11.2008 04:36:32

Re: Remote Buddy - Problems with remotes (Sony BD/EyeTV)

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This posting is older than 6 months and can contain outdated information.

Try replacing the batteries with new ones and see what happens. Usually I get the same issues as you do whenever batteries are low in power.

User

01.12.2008 10:40:17

Re: Remote Buddy - Problems with remotes (Sony BD/EyeTV)

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

There I had the problem that EyeTV crashed regularly. Additionally
the keys often repeated itself - although I pressed them only once.

I don't think that this crash is in any way related to Remote Buddy.

Are you running the latest version of EyeTV? If yes, please file a bug
report with Elgato including the crash log.

So I bought a Sony Remote - but with this I'm having the problem
that it loses connection every few minutes - sometimes every few
seconds. Then I have to remove the batteries for a few seconds to
move on.

I looked into the faq. But the distance is short (less than 2
meters) and I already replaced the batteries. The power save isn't
enabled.

Given your description, I definately would say that this is a battery
issue. If you are using rechargeable batteries, please be sure that
these have enough capacity, enough power left in them and have not
reached the end of their life cycle already.

Also, once paired via the Setup Wizard, you should just press any (and
only one) button on your remote to re-connect it to Remote Buddy. The
button combination you are prompted to press should achieve the same,
but if pressed for too long, it will also reset your remote's
connection repeatedly which could also give you what you are seeing
right now.

Best regards,
Felix Schwarz

User

01.12.2008 11:28:55

Re: Remote Buddy - Problems with remotes (Sony BD/EyeTV)

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This posting is older than 6 months and can contain outdated information.

Hi Felix!

Thanks for asking.

There I had the problem that EyeTV crashed regularly. Additionally
the keys often repeated itself - although I pressed them only once.

I don't think that this crash is in any way related to Remote Buddy.

It is. Regularly I don't have any crashes with EyeTV. When using the Terratec remote EyeTV quits randomly (and silent) (when I'm not using EyeTV - mostly when I'm using frontrow)

I don't have these crashes when using the Sony remote or without using Remote Buddy.

Are you running the latest version of EyeTV?

It's the 2.6.3. That is the latest 2.x version.

So I bought a Sony Remote - but with this I'm having the problem
that it loses connection every few minutes - sometimes every few
seconds. Then I have to remove the batteries for a few seconds to
move on.

I looked into the faq. But the distance is short (less than 2
meters) and I already replaced the batteries. The power save isn't
enabled.

Given your description, I definately would say that this is a battery
issue.

I have enabled power save by now. This seems to help.

It would be really fine to get a message when battery is low.

Michael

User

05.12.2008 10:18:16

Re: Re: Remote Buddy - Problems with remotes (Sony BD/EyeTV)

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This posting is older than 6 months and can contain outdated information.

Hi Michael,

thanks for the info.

Your report of EyeTV crashing is the first I receive and the two are
widely used together. And Remote Buddy doesn't change anything in
EyeTV (or any other application). Thus my surprise. Please send me the
crash logs you are having (=> you can find them in ~/Library/
CrashReporter/ ), so I can take a closer look on what is going on and
possibly forward it to Elgato.

A low battery indicator for the BD Remote is on my todo list.

Best regards,
Felix Schwarz

User

07.12.2008 09:04:03

Re: Remote Buddy - Problems with remotes (Sony BD/EyeTV)

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This posting is older than 6 months and can contain outdated information.

Hi!

I looked into the CrashReporter-folder (BTW: I found it under Library/Logs/CrashReporter) and haven't found anything. Maybe there is some issue whith RB is sending "quit application"? I will watch it further and when I have any evidence I will tell.

Michael

User

07.12.2008 17:08:12

Re: Re: Remote Buddy - Problems with remotes (Sony BD/EyeTV)

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This posting is older than 6 months and can contain outdated information.

Remote Buddy does not send any quit events or signals to EyeTV. The
only time at which it would send a quit event is when you expressly
select "Quit application" from the Remote Buddy menu. Are you sure the
application is really crashing?

Best regards,
Felix Schwarz

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