Support > Remote Buddy Forum > Unable to upgrade to 1.14.1 // IOSPIRIT [EN]

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User

06.09.2009 17:08:19

Unable to upgrade to 1.14.1

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This posting is older than 6 months and can contain outdated information.

I've been trying several times to upgrade from 1.14 to 1.14.1 without success.
The software update downloads the new version, but then either offers the download option again or crashes the RB.
Anyone else experiencing the same?

I'm running Snow Leopard on latest Mac mini hw.

These entries from the FAQ may be relevant to this topic:

Built-in Online Updater

How can I manually update to the latest version? (FAQ015E0203)
You can always download the latest version from http://www.iospirit.com/remotebuddy/download/.
Please download it and replace your old version with the version contained in the DMG file.

User

06.09.2009 19:34:37

Re: Unable to upgrade to 1.14.1

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

If the automatic installation of the update doesn't work, please
update manually by following the usual steps:

1) Download Remote Buddy from the website
2) Quit any running copy of Remote Buddy
3) Replace your old copy with the new copy you downloaded

If you experience any crashes during update, that'd be an as of yet
unknown bug. Please file a support inquiry including the crash log
(saved by OS X to ~/Library/Logs/CrashReporter/). Thanks!

Best regards,
Felix Schwarz

User

06.09.2009 21:58:40

Re: Unable to upgrade to 1.14.1

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This posting is older than 6 months and can contain outdated information.

Where should I send the crash log?

User

06.09.2009 22:13:11

Re: Re: Unable to upgrade to 1.14.1

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This posting is older than 6 months and can contain outdated information.

Please either file a bug report at

http://www.iospirit.com/contact/

- or -

send it to info@iospirit.com.

Thanks in advance!

Best regards,
Felix Schwarz

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