Support
All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.
Forum closed
This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview 

AuthorThread
User

19.02.2010 22:40:34
Problems with hold button
View

This posting is older than 6 months and can contain outdated information.
Hello, my problem is with hold buttons, it is very vague.is there some way of to fit? 
this is in all programs:Plex, Xbmc, Itunes, Iphoto...

I use Leopard 10.5.8 with ir Manta TR1

very thanks

 

User

20.02.2010 11:23:41
Re: Problems with hold button
View

This posting is older than 6 months and can contain outdated information.
Thanks for asking.

If you're experiencing issues with the reception of your IR receiver, please read the information on InfraRed technology at

http://www.iospirit.com/products/remotebuddy/hardware/#infrared

and check whether any of the most common, physical error sources mentioned there may apply to your setup.

If that's not the case, please provide an example in the form of:

1) What action do you perform?

2) What result are you getting?

3) What result do you expect instead?

Thanks in advance.

Best regards, 
Felix Schwarz 

User

18.03.2010 17:34:14
Re: Problems with hold button
View

This posting is older than 6 months and can contain outdated information.
my problem is with held buttom in "menu" and "select", sometimes the action is correct but very other my resoult is a simple "menu" Instead of "held menu"

only 20% pulsation is correct

sorry for my bad english 
thanks 

User

10.05.2010 18:12:29
Re: Problems with hold button
View

This posting is older than 6 months and can contain outdated information.
Now my problem is more big, now fail held up, held down, held rigth and held left in all programs: volume, front row, plex, xbmc .... 
it problem is not harware manta tr 1 because with software of Manta the resoult is good but no with Remote buddy

please help

note:I have license but with other email

please help

Last edited: 10.05.2010 18:14:16 

User

14.05.2010 09:53:47
Re: Re: Problems with hold button
View

This posting is older than 6 months and can contain outdated information.
In order to distinguish between a short and a long button press, the IR signal may not get cut off or interfered. If that happens, a short press will be recognized instead.

Your issue therefore is - as I already pointed out - quite certainly a physical one. Please follow the link in my earlier reply and check your setup for common sources of interference.

Since (if I remember correctly) Mira only distinguishes between short and long presses in very few cases and whether or not the IR signal gets cut off therefore would not make any difference to its reactions, I'm afraid it can't be used as an indicator of whether or not you're having a physical issue in your setup or not.

Please check your setup (and the room it's placed in) for heat, reflected, direct or indirect light or sun light. If you have the ability to try in a completely dark environment, please do.

Best regards, 
Felix Schwarz 

User

14.05.2010 14:00:04
Re: Problems with hold button
View

This posting is older than 6 months and can contain outdated information.
Thanks Felix for response

Candelair say not supported ir reciber found, i donīt know why?

my problem canīt be physical because with software Manta the resoult is good, I try with my room completely dark and my resoult is same one also with distance short and large, i havenīt other devices cause interferency only bluetooth but when it is off the reoult is sameone

I hope more help thanks

http://www.youtube.com/watch?v=w3rnP2fWXCg&fmt=18 
video with software manta tr1 and remote buddy in my macbook (please see)

Last edited: 15.05.2010 03:31:44 

User

04.06.2010 10:51:38
Re: Problems with hold button
View

This posting is older than 6 months and can contain outdated information.
There is some way of use driver of apple and not driver of remote buddy? 
User

14.07.2010 10:29:55
Re: Problems with hold button
View

This posting is older than 6 months and can contain outdated information.
any help, please 
User

09.08.2010 16:34:52
Re: Problems with hold button
View

This posting is older than 6 months and can contain outdated information.
It problem is resolved, it is related with id of apple remote (to increase the ID of any Apple Remote, perform a long press of the Menu + Select button )

"ID ?" Apple Remote= not working held up, held down, held rigth ,held left,held play and held menu

"ID 53" Apple Remote=not working held left, held play, held menu

"ID 55" Apple Remote= All working!!!

me hope to help others in this situation.

Thanks Felix for trying help