Support > Remote Buddy Forum > No response with Remote Buddy running. (User, 13.09.2008 10:40:48) // IOSPIRIT [EN]

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User

13.09.2008 10:40:48

No response with Remote Buddy running.

This posting is older than 6 months and can contain outdated information.

I figure I must be doing something wrong.

I used the trial a while back and it worked well, unfortunately I didn't have a apple remote at the time. I finally got an apple remote and reinstalled RB onto my macbook.
I followed the tutorial to a "T" for getting PLEX set up with RB but I could get no response in PLEX. I thought maybe it was a setup issue as it would not switch the active behaviour to PLEX. I forced it to start up with PLEX and still no go. So then I set a global command to activate frontrow, but still no go using the original apple remote.

I know RB is seeing the commands b/c you can watch it switch around to the different virtual remotes when you push buttons on the Harmony.
Everything works normal with RB shut off.

Also, Mapping is showing 2 PLEX icons..how do I remove one of them?

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

Hardware - Harmony® Smart Control

How do I set up the Harmony Smart Control and connect it to Remote Buddy on my Mac? (FAQ015E0264)
Please see the detailed HowTo on this topic in our blog.

Which Harmony commands need to be assigned to the respective buttons on the Smart Control so that I can use all buttons with Remote Buddy? (FAQ015E0265)

When the Harmony Hub connects to my Mac, I'm asked for a PIN. (FAQ015E0262)
Please enter 0000.
If I haven't used the Harmony Smart Remote for a few minutes, Remote Buddy does not react to the first button press. (FAQ015E0263)
Please verify that no power saving options are enabled at "Remote Buddy > Preferences > Hardware > Bluetooth Receiver".

Thread-display::

No response with Remote Buddy running., User, 13.09.2008 10:40:48

Re: No response with Remote Buddy running., User, 15.09.2008 16:45:17

Re: No response with Remote Buddy running., User, 16.09.2008 08:02:28

Re: Re: No response with Remote Buddy running., User, 16.09.2008 11:16:12

Re: No response with Remote Buddy running., User, 16.09.2008 23:48:09

Re: No response with Remote Buddy running., User, 22.09.2008 09:29:43

Re: Re: No response with Remote Buddy running., User, 22.09.2008 10:51:06

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