Support > Remote Buddy Forum > Confused Quicktime (which one) (User, 03.09.2009 02:21:57) // IOSPIRIT [EN]

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03.09.2009 02:21:57

Confused Quicktime (which one)

This posting is older than 6 months and can contain outdated information.

I have upgraded to Snow Leopard and now I have both SL's new Quicktime Player and the old Quicktime 7 Pro (moved the Utilities folder). The problem is that Remote Buddy doesn't know which program to control. If I have the new Quicktime Player running and have change Remote Buddy to control Quicktime, it starts Quicktime 7 Player and then will not control either. If I start Quicktime 7 Player, open a movie and try to use the apple remote; Remote Buddy start SL's Quicktime Player and then will not control either. If I let Remote Buddy start Quicktime by activating the Quicktime controls; it start Quicktime 7 Player and still will not control it.

How do I tell Remote Buddy to only use the new SL Quicktime Player and ignore Quicktime 7. I still need Quicktime 7 installed to access some Pro features.

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

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Confused Quicktime (which one), User, 03.09.2009 02:21:57

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