Support > Remote Buddy Forum > Remote buddy unresponsive, requiring hard system restart to fix (User, 04.02.2011 08:20:57) // IOSPIRIT [EN]

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User

04.02.2011 08:20:57

Remote buddy unresponsive, requiring hard system restart to fix

This posting is older than 6 months and can contain outdated information.

Hi,

I use remote buddy on a daily basis to control EyeTV (mainly). Over and over I have noticed that after while the program will become unresponsive.
Sometimes it is possible to force-quit the application and start it again, after all would be well for a while.

However, the last time it occurred (today) remote buddy did not react to a force-quit command. I initiated a restart from the apple menu.
The restart was cancelled with the system message " you haven't been logged out because the application remote buddy failed to quit....."
The entire system became unresponsive, I could not even move the (wired) mouse.

I had to restart the machine by holding down the power button for a number of seconds. Personally, I really don't like that method.

I am a 'real' user of remote buddy. Sometimes it does not perform as you would expect and I feel I should share that here. I am looking forward to the next version in which everything will work just fine.

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

Hardware - EyeTV Receiver

Which receivers are supported? (FAQ015E0211)
The latest info on hard- and software-requirements including info on support hardware can be found on the dedicated page for EyeTV receivers.

Please consider making use of the free Remote Buddy trial version to test your device for compatibility directly on your computer.

Thread-display::

Remote buddy unresponsive, requiring hard system restart to fix, User, 04.02.2011 08:20:57

Re: Remote buddy unresponsive, requiring hard system restart to fix, User, 04.02.2011 12:29:01

Re: Remote buddy unresponsive, requiring hard system restart to fix, User, 04.02.2011 13:02:03

Re: Re: Remote buddy unresponsive, requiring hard system restart to fix, User, 04.02.2011 16:44:01

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