This posting is older than 6 months and can contain outdated information.
What remote control and receiver are you using?
Have you installed the Remote Buddy driver?
Do you have Boxee, Plex or XBMC - or any other software that includes a background helper tools targeting the Apple Remote - installed?
Please also run Remote Control Diagnostics in a situation where the remote (if it's the Apple Remote) doesn't seem to work and copy and paste the results here. This saves a ton of questions and time.
- Felix Schwarz
Thanks for the prompt reply. Both Remote Buddy and the driver have auto updated to the latest version. I do have Boxee installed but this has been the case since I installed this software over a year ago without issue. I am using a logitech harmony remote which simulates an apple remote.
Please find the diagnostic log below.
Regards,
Alecs
Diagnostics are performed by Remote Control Diagnostics V1.0 on a Macmini3,1 running OS X 1070.
Searching for Hardware
AppleŽ IR Receiver found on USB bus.
Checking Drivers
Known Candelair/Remote Buddy driver is loaded
Candelair/Remote Buddy driver version 1.18 found
Driver supports exclusive access
Applications using outdated AppleŽ Remote support code may not work properly
With OS X 10.6.2, the layout of the HID descriptor of the OS X AppleŽ IR Receiver driver has changed. This change requires all applications that depend on the specific layout(s) of previous OS releases to be updated by their developers. They'll otherwise not react to AppleŽ Remote button presses. Developers can avoid this and other problems entirely by using our free HIDRemote class that doesn't have any such dependencies. Users of affected software in most cases can work around the problem by installing Candelair and enabling its Legacy Compatibility Mode (at System Preferences > Candelair).
Checking Preferences
RowmoteIREmu is not limited to a particular remote
IR Receiver is not limited to a particular remote's ID
IR Receiver is enabled
Checking running applications
OS X AppleŽ Remote support process found
Testing exclusive access
RowmoteIREmu: applications can get exclusive access
IR Receiver: applications can get exclusive access
