Support > Remote Buddy Forum > Problem with RB menu and EyeTV (User, 31.10.2011 15:30:50) // IOSPIRIT [EN]

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User

31.10.2011 15:30:50

Problem with RB menu and EyeTV

This posting is older than 6 months and can contain outdated information.

Hey

I have a problem with my setup. I am using Remote Buddy 1.19.1, Plex 0.9.3.4 and EyeTV 3.5.3 it is running on a Mac Mini with OSX 10.7.2. I am using a Apple Remote.
My problem is that when I am trying to use the RB menu all the actions I am doing are also taking action in EyeTV.

I have made a little video of my problem for better understanding.
http://youtu.be/Bi3zMT2--Gg?hd=1

I really hope that some of you can help me...

//Kim Laursen

Last edited: 31.10.2011 15:43:55

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

Hardware - EyeTV Receiver

Which receivers are supported? (FAQ015E0211)
The latest info on hard- and software-requirements including info on support hardware can be found on the dedicated page for EyeTV receivers.

Please consider making use of the free Remote Buddy trial version to test your device for compatibility directly on your computer.

Thread-display::

Problem with RB menu and EyeTV, User, 31.10.2011 15:30:50

Re: Problem with RB menu and EyeTV, User, 31.10.2011 19:38:01

Re: Problem with RB menu and EyeTV, User, 31.10.2011 23:43:37

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