Support > Remote Buddy Forum > remotebuddy can help with controllling BOTH plex app & itunes separately using apple remote? (User, 20.05.2013 01:33:26) // IOSPIRIT [EN]

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20.05.2013 01:33:26

remotebuddy can help with controllling BOTH plex app & itunes separately using apple remote?

This posting is older than 6 months and can contain outdated information.

hi,

right now the plex app has a feature (via the background process plexhelper) which ties to the apple remote only to the plex app if the remote's menu button is tied to plex even when the plex app is not running. you can turn it off and use it only once the plex app has launched (so no plexhelper) for menu navigation within plex but that defeats the purpose of using the remote.

i would like to be able to use the apple remote for other apps like itunes also on the same mac.

can remotebuddy help with this? (note this assumes that plexhelper feature would have to be turned off in the plex app losing the launch feature but something in remotebuddy would help supplant this as much as being able to use it for itunes which the remote naturally does when the plexhelper feature is turned off)

thanks.

Last edited: 20.05.2013 01:33:48

These entries from the FAQ may be relevant to this topic:

General

How do I navigate the Remote Buddy menu? (FAQ015E0170)
To navigate the menu, you can use the following button presses:
"Left" - up by one level in the menu
"Right" and "Play" - choose the current entry
"Left hold" - go to the main menu
"Plus" and "Minus" - scroll through the entries
"Menu hold" - jump to the first entry of the current menu
"Menu" - fade in/out the onscreen menu

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

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remotebuddy can help with controllling BOTH plex app & itunes separately using apple remote?, User, 20.05.2013 01:33:26

Re: remotebuddy can help with controllling BOTH plex app & itunes separately using apple remote?, User, 21.05.2013 09:59:02

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