Support > Remote Buddy Forum > Cannot get demo to work // IOSPIRIT [EN]

Support

All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.

Forum closed

This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview

Author

Thread

User

16.12.2007 20:04:03

Cannot get demo to work

View

This posting is older than 6 months and can contain outdated information.

I have downloaded the demo to run with my EyeTV remote. I am running EyeTV 2.5.1, RB 1.8.1 and OS X 10.4.11.

The problem is I just can't get RB's menu to come up. I am pressing the Menu key (which is the one labeled Enter, just above the green button, I assume) and all I get is the EyeTV menu system.

What am I doing wrong.

Bernard

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

Hardware - EyeTV Receiver

Which receivers are supported? (FAQ015E0211)
The latest info on hard- and software-requirements including info on support hardware can be found on the dedicated page for EyeTV receivers.

Please consider making use of the free Remote Buddy trial version to test your device for compatibility directly on your computer.

User

16.12.2007 21:42:02

Re: Cannot get demo to work

View

This posting is older than 6 months and can contain outdated information.

If EyeTV is the active application, the behaviour of your remote
control will not be any different by default.

By default:

- when in EyeTV, pressing and holding the "menu" button will bring up
the Remote Buddy menu.

- when using a directly supported app, a short press of the "menu"
button will bring up the Remote Buddy menu.

Please have a look at the dedicated "EyeTV receivers" page to find out
which key on your remote is the "menu" button. For silver remotes with
EyeTV label, this is the button labeled "Enter".

Other than that, the only other reason why it wouldn't work would be
that you are using a - as of yet - unsupported receiver:

-- cut --
All TV products from Elgato are supported in conjunction with their
bundled remote control (currently still except products of the EyeTV
lines 250, 250 Plus, 300/310, 400/410, 500, 610) as well as TV sticks
by TerraTec and Pinnacle shipping with EyeTV.
-- cut --

Please provide me with more details on your hardware setup if this
does not already answer your question.

Best regards,
Felix

User

18.12.2007 06:10:05

Re: Re: Cannot get demo to work

View

This posting is older than 6 months and can contain outdated information.

Hi Felix

Thanks for the prompt reply.

I think we are misunderstanding each other. What I meant was that no
matter what application I'm in, when I press the "Enter" button, it
call up EyeTV's menu system and not RB's. Because I've never got it
working I'm not sure what exactly the RB's menu system is, but I
imagine it is something whereby you choose an application to go into
and then that application is controlled via the remote handset.

My receiver is a 400/410 so as far as it goes I have all the correct
software/hardware combination.

Maybe it is something really simple I've not done. Is there an
activation 'switch' I've missed turning on? Should I perhaps not have
'Virtual Receiver' turned on?etc...

I really hope I can get this to work because I will definitely buy
this if it does.

Regards

Bernard

On 16 Dec 2007, at 20:42, Felix wrote:

If EyeTV is the active application, the behaviour of your remote
control will not be any different by default.

By default:

- when in EyeTV, pressing and holding the "menu" button will bring up
the Remote Buddy menu.

- when using a directly supported app, a short press of the "menu"
button will bring up the Remote Buddy menu.

Please have a look at the dedicated "EyeTV receivers" page to find out
which key on your remote is the "menu" button. For silver remotes with
EyeTV label, this is the button labeled "Enter".

Other than that, the only other reason why it wouldn't work would be
that you are using a - as of yet - unsupported receiver:

Please provide me with more details on your hardware setup if this
does not already answer your question.

Best regards,
Felix

[standard mail footer removed]

User

18.12.2007 18:01:20

Re: Re: Cannot get demo to work

View

This posting is older than 6 months and can contain outdated information.

Hi Bernard,

sorry for answering just so brief and mostly with a quote, but please
consider the excerpt from the "Support for EyeTV Receivers" page in my
previous posting:

It explicitely says that EyeTV 400/410 products are currently not
supported and consequently trying to use EyeTV 400/410 with Remote
Buddy will not work.

Best regards,
Felix

User

19.12.2007 08:19:02

Re: Re: Cannot get demo to work

View

This posting is older than 6 months and can contain outdated information.

Hi Felix

I've looked at your site again and, quite correctly, I completely
missed out on the word "except" (the eye/mind does some strange
things online) - sorry for wasting your time. Hopefully, someone,
somewhere, will at some stage address the issues excepted by your
software. Keep up your good work in the Mac software community.

Regards

Bernard

On 18 Dec 2007, at 17:01, Felix wrote:

Hi Bernard,

sorry for answering just so brief and mostly with a quote, but please
consider the excerpt from the "Support for EyeTV Receivers" page in my
previous posting:

It explicitely says that EyeTV 400/410 products are currently not
supported and consequently trying to use EyeTV 400/410 with Remote
Buddy will not work.

Best regards,
Felix

[standard mail footer removed]

Remote Buddy
Support
1. Overview
2. Manuals
3. FAQs
4. Forums
1. Lost license code
2. Support inquiry
IOSPIRIT
1. About us
2. Blog
3. Labs
4. Developers
1. Contact
2. Press releases
3. Imprint
4. Jobs