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User

10.02.2008 01:30:00

Problem with Keyspan Front Row RF Control and latest release of Remote Buddy

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This posting is older than 6 months and can contain outdated information.

I haven't actually used Remote Buddy for quite some time, even though it starts up with Mac OS X. From time to time, it announced new updates, which I've allowed every time. Today when I tried to use it, I noticed, much to my surprise, that pressing the Menu button, no matter what application has the focus, will bring up Front Row, not the Remote Buddy menu. This is running on Leopard. Since I hadn't changed my preferences, and they look OK, what can be wrong? Is there anything I can check? If everything fails, is there any certainty that fully uninstalling and then reinstalling the latest version will solve the situation? Thanks.

These entries from the FAQ may be relevant to this topic:

Built-in Online Updater

The Online Updater tells me that a new update is available, but the installation fails. (FAQ015E0207)
If Remote Buddy's Online Updater does not have the necessary access rights, the Online Updater can't succesfully complete the update process. At the time of speaking, no error message will appear due to this.
To update to the latest version, please download Remote Buddy from
http://www.iospirit.com/remotebuddy/download/
and install it manually.

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

User

10.02.2008 16:08:01

Re: Problem with Keyspan Front Row RF Control and latest release of Remote Buddy

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This posting is older than 6 months and can contain outdated information.

Previous versions used the OS X HID APIs to provide driver support for
the KS FR RF.

Since Leopard, this strategy does no longer work as expected, so the
driver moved from user space to kernel space.

So what you need to do to regain support for your remote in Remote
Buddy is simply to install its drivers using its Setup Wizard.

Best regards,
Felix Schwarz

User

11.02.2008 01:06:43

Re: Problem with Keyspan Front Row RF Control and latest release of Remote Buddy

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This posting is older than 6 months and can contain outdated information.

Thank you, Felix. That did it. I had thought the updater had also installed the new driver, but, apparently, it didn't.

Congratulations on a very fine product indeed.

User

11.02.2008 20:12:41

Re: Problem with Keyspan Front Row RF Control and latest release of Remote Buddy

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This posting is older than 6 months and can contain outdated information.

After successfully installing the driver yesterday (using the Setup Wizard), Remote Buddy was unresponsive again today!

I've just reinstalled the driver and it works fine, but I'm afraid the next I restart my computer Remote Buddy will be unresponsive again. What gives? How can I make the driver installation "stick", so to speak?

User

15.02.2008 22:48:01

Re: Re: Problem with Keyspan Front Row RF Control and latest release of Remote Buddy

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This posting is older than 6 months and can contain outdated information.

Please make sure you choose the "Install driver" rather than the
"Testdrive driver" option in the Setup Wizard.

If you have done that, please make sure that:

1) you don't have an older version of Remote Buddy on your harddrive
that's started on startup or linked to from your dock.

2) your installed version is a clean install (=> you may want to
redownload it manually, delete the old copy, then move the new copy to
its place)

If the issue persists, with Remote Buddy running (important), please
provide me with some diagnostic information:

1) An ioreg-dump. Create it by entering

ioreg -w0 -l >~/Desktop/ioregDump.txt

into Terminal.app (found in /Applications/Utilities). That creates an
ioreg-dump file named ioregDump.txt on your desktop.

2) A System Profile. Create it by starting System Profiler.app (found
in /Applications/Utilities) and choose "Save as.." from the "File" menu.

Please send these two files to info@iospirit.com.

Best regards,
Felix Schwarz

User

21.02.2008 20:47:51

Re: Problem with Keyspan Front Row RF Control and latest release of Remote Buddy

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This posting is older than 6 months and can contain outdated information.

Dear Felix,

There must be something odd in my computer, but I don't know what it is. I've already sent you the two files you requested.

This afternoon I checked if logging out would cause Remote Buddy to stop working. It doesn't. It's just rebooting. Once I reboot, I need to reinstall the driver. Once it's been reinstalled, Remote Buddy will work flawlessly until the next reboot.

I've never "tried" the new driver, but I've already installed it at least a dozen times. I've even reinstalled Remote Buddy from a freshly downloaded DMG. Perhaps there are hidden remains of previous versions somewhere, but I've been able to detect them.

Thank you for your help.

User

23.02.2008 19:23:02

Re: Re: Problem with Keyspan Front Row RF Control and latest release of Remote Buddy

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This posting is older than 6 months and can contain outdated information.

Thanks for the files. Please update to the just released version 1.8.9
and let me know, if it does not solve the problem.

Best regards,
Felix Schwarz

User

23.02.2008 20:29:31

Re: Problem with Keyspan Front Row RF Control and latest release of Remote Buddy

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This posting is older than 6 months and can contain outdated information.

Dear Felix,

Wonderful! It works. This time, I didn't even have to reinstall the driver.

Thank you very much.

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