Support > Remote Buddy Forum > Apple remote work...or not // IOSPIRIT [EN]

Support

All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.

Forum closed

This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview

Author

Thread

User

29.06.2009 19:30:57

Apple remote work...or not

View

This posting is older than 6 months and can contain outdated information.

Hello,

sorry for my english speaking but it's not my first language.

My mac is a macmini core duo 1.6Ghz, 1Go ram.

I tried remote buddy with a trial version.

When remote buddy is activated my apple remote works, if remote buddy is desactivated the remote works since i reboot my mac, after the reboot remote dont work.

I uninstall remote buddy but the remote don't works, i reinstall it : remote works.

I search with spotlight any word like "remote buddy" or "iospirit" but there's nothing.

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

User

01.07.2009 12:44:06

Re: Apple remote work...or not

View

This posting is older than 6 months and can contain outdated information.

Thanks for asking.

Which version of OS X are you using?

Which version of Remote Buddy are you using?

After a reboot, do you see your IR receiver in System Profiler.app >
USB ?

Best regards,
Felix Schwarz

User

02.07.2009 09:51:18

Re: Apple remote work...or not

View

This posting is older than 6 months and can contain outdated information.

I'm using lastests versions of Leopard & Remote Buddy.

I can see IR receiver in System Profiler.app >
USB.

User

02.07.2009 23:37:06

Re: Re: Apple remote work...or not

View

This posting is older than 6 months and can contain outdated information.

Hmm, then, from a technical point of view, everything should just work.

There are still a few "traps" that you can tap into, though. Did you,
for example, pair the Apple Remote with your Mac? While the pairing is
usually enforced regardless of whether Remote Buddy is running or not,
this is not necessarily the case when using the multiple remotes mode
of Remote Buddy. In that mode, Remote Buddy allows presses from
different remotes, while, when Remote Buddy is not running, the
pairing to a single remote is effective.

The same also applies if you disabled the Apple IR Receiver in your
System Preferences. Both pairing and disabling of the Apple Remote is
configured at System Preferences > Security.

Please be sure to also take a look at the FAQ entry FAQ015E0222 for
more ideas and information.

Best regards,
Felix Schwarz

User

06.07.2009 07:49:13

Re: Apple remote work...or not

View

This posting is older than 6 months and can contain outdated information.

I tried that before posting, i try again but definitively: it don't works.

User

12.07.2009 00:38:06

Re: Re: Apple remote work...or not

View

This posting is older than 6 months and can contain outdated information.

If the problem persists:

In a moment where the problem is apparent, launch System Profiler,
select Save, save as XML/SPX file and email the file to the email
address found at http://www.iospirit.com/imprint/

Best regards,
Felix Schwarz

Remote Buddy
Support
1. Overview
2. Manuals
3. FAQs
4. Forums
1. Lost license code
2. Support inquiry
IOSPIRIT
1. About us
2. Blog
3. Labs
4. Developers
1. Contact
2. Press releases
3. Imprint
4. Jobs