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User

11.08.2009 21:23:26

Remote Buddy keeps on crashing

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This posting is older than 6 months and can contain outdated information.

Hi there,

first of all, I m testing your product right now.

It looks great, if working. The downside, it crashes all the time. Every 60 seconds the application is gone and conection apparently lost.
That bothers me. I m using the latest version of remote buddy, the latest version of MAC OS X on a mac mini.
A wireles keysonic keypad with trackpad is used to type. if that matters.

secondly the search function in the forum is a little weak. I wasn t able to search. The result remains at 23 pages of threads, no matter what syntax I used for searching. You d better improve this quickly. So people do not ask the same questions all over again ;-)

Question 1
AJAX remote surface: the movie bib button is linked to a specific folder. I only use PLEX for video on my macmini (mediacenter). So it would be awesome to launch plex directly with that button. Am I able to reconfigure the button movie bib on the AJAX remote surface ?

Question 2
AJAX remote surface: is it possible to add a button which launches DVD player directly from that surface ? Can I reconfigure ?

Question 3
Is it possible to create a surface of buttons (see snatch) and configure those with actions. e.g. plex in a different design. Distinguish between fast forward and track to track with two different buttons ?

Question 4
I d like to execute some apple scripts, e.g. dim the lights in my appartments. Again the question, how do I design a different button for AJAX and than a differnt desgin for the remote buttons. ITs a little tricky to always and only control everything with the "ipod control visuals" :)

Thanks

These entries from the FAQ may be relevant to this topic:

Configuration

How do I add a new action to a Behaviour - f.ex. an emulated key press or AppleScript? (FAQ015E0153)
1) Open the Remote Buddy Preferences via the pulldown-menu and choose "Mapping".
2) Choose the mapping you want to modify.
3) Select "Custom actions" for the button you want to map to an action of your own.
4) Create the action you need using the appearing editor.

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

Hardware - Harmony® Smart Control

If I haven't used the Harmony Smart Remote for a few minutes, Remote Buddy does not react to the first button press. (FAQ015E0263)
Please verify that no power saving options are enabled at "Remote Buddy > Preferences > Hardware > Bluetooth Receiver".

Hardware - iPhone™ / iPod® touch / AJAX Remote

Which devices and browsers are currently officially supported? (FAQ015E0190)
Currently, these browsers are officially supported by the AJAX Remote:
- Safari® on iPhone™ with OS 3.0 or later
- Safari® on iPod® Touch with OS 3.0 or later
- Safari® 4 or later
The AJAX Remote is using the latest web standards (like CSS3, which is often only supported sufficiently by Safari®) to utilize the available bandwidth and CPU power efficiently.

IMPORTANT: to use the AJAX Remote, your setup needs to meet all of the AJAX Remote requirements!
I can't connect to Remote Buddy from my iPhone™ / iPod® touch. (FAQ015E0202)
These are the most frequent causes for this kind of problem are:
- The AJAX Remote is not active. Please check in Remote Buddy's preferences, that you have enabled the AJAX Remote and that it shows the status "active".
- The OS X firewall is active and blocking incoming connections. Please read the entry "How can I define a rule to allow access to port 8888 with active Firewall?" for a step-by-step howto for fixing this problem.
- Bonjour® only works LAN-wide. In order to reach your computer by its Bonjour® name, it needs to be located in the same IP subnet - which in this case means that it must be connected to the same WiFi network. If your computer is connected to the same LAN (wired connection) as the WiFi Access Point, but not to the WiFi Access Point itself, your computer and your device are located in different subnets, whereas Bonjour® services usually can't be announced beyond the boundaries of subnets. Furthermore, the iPhone™ does only support Bonjour® addresses starting with firmware version 1.1.1. Older firmware releases can't make any sense of them.
  The solution - in both cases - is to directly enter the IP of your computer on your device. Complete URLs for all network connections/interfaces of your computer can be found directly within Remote Buddy under "Preferences > AJAX Remote".
- A firewall / router does not forward connections. If you are trying to access your computer from the Internet, only a direct connection using the IP of your internet connection is possible.
  - If your computer has a direct connection to the Internet without any intermediate router, Remote Buddy will show the correct IP address of your computer under "Preferences > AJAX Remote".
  - If your computer is connected to the Internet through an intermediate router, only that router knows your current IP on the Internet. Furthermore, you need to make sure, that it forward connections to port 8888 to your computer. Please consult the manual of your computer to learn whether your router supports that function and how you can set it up.
  - Our service for you: you can let our server tell you your current Internet IP at http://www.iospirit.com/myip/.
How can I define a rule to allow access to port 8888 with active Firewall? (FAQ015E0186)
Please see our Network Guide for instructions for Leopard and Tiger.

User

13.08.2009 10:59:41

Re: Remote Buddy keeps on crashing

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

No crash bugs are currently known, so if Remote Buddy crashes on your
machine, any crash log you can provide would be greatly appreciated.
Usually, you can find these at ~/Library/CrashReporter/

We recently had a complete site relaunch and the huge changes under
the hood seem to have exposed a few bugs in the forum code that
previously had no negative effect. Thanks for reporting! I fixed it
right away.

Regarding your questions:

1) + 2) Right now, the Launcher can't be customized and all buttons in
the Launcher lead to the same functionality everwhere.

3) + 4) You can create your own, custom actions by selecting "Custom
actions.." in the action popup at Prefs > Mapping - or - alternatively
define your own actions in the Behaviour Construction Kit (don't
forget to check the "Global" checkbox for the actions you create there
and they become available under Actions > "Miscellaneous"). For less
frequently used actions, you can put them either in the context menu
of the respective application - or - if you checked the "Global"
checkbox for the respective action - anywhere in Remote Buddy's menu,
which, in turn is accessible either by the "Menu" button in the remote
control module. Or directly via the "Menu" module.

Step by step instructions for creating both custom actions or global
actions via the BCK can be found at these places:
http://helpbooks.iospirit.net/remotebuddy/english/howto.html#ExecuteAppleScript
http://helpbooks.iospirit.net/remotebuddy/english/howto.html#AddGlobalAction

Regarding the "ipod control visuals": please tap the "Gesture" button
at the top of the Remote module to switch to the new Gesture mode.
It's much more intuitive and you don't have to look on the screen to
control your apps.

I hope these answers were of help to you. If possible, please send in
the crash logs of the crashes you were experiencing. If there's a
crash bug, I'm always eager to identify and fix it as soon as possible.

Best regards,
Felix Schwarz

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