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User

01.09.2009 22:29:05

unwanted wake up with multiple remote controls

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This posting is older than 6 months and can contain outdated information.

Hello,

Here is my problem.

I have a Mac mini, running Remote Buddy.
In RB hardware conf., I use the "support for multiple remote control" feature to map logical remotes (for using plex with an Harmony Remote).
Also, "Automatically authorize newly found remotes to control ..." is disabled.

All this stuff works fine.

I have also an iMac and a Macbook with their remotes, all of them having a different ID than the harmony one on the mini.

The problem is that while the mini is sleeping, any button pressed on the iMac or Macbook remotes, the Mac Mini is waking up.

This behavior does not happen when "support for multiple remote control" feature is disable or when Remote buddy is not used ...

Any hints ?
Thanks,
Emeric.

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

Hardware - Harmony® Smart Control

If I haven't used the Harmony Smart Remote for a few minutes, Remote Buddy does not react to the first button press. (FAQ015E0263)
Please verify that no power saving options are enabled at "Remote Buddy > Preferences > Hardware > Bluetooth Receiver".
When the Harmony Hub connects to my Mac, I'm asked for a PIN. (FAQ015E0262)
Please enter 0000.

User

02.09.2009 00:45:11

Re: unwanted wake up with multiple remote controls

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

The Apple IR Receiver can only be paired with one remote ID. This is a
hardware limitation. This gives us two scenarios:

A) The Apple IR Receiver is paired in hardware to one Apple Remote ID.
=> It will only let through signals from that remote and will only
wake upon a press of that remote.
=> Only one remote can be used.
=> Remote Buddy can only see signals coming from that one Apple
Remote. In this mode, it can support only a single Apple Remote.

B) The Apple IR Receiver is not paired in hardware to a single Apple
Remote ID.
=> It lets through all Apple Remote signals. It will wake up to all
Apple Remotes.
=> Several Apple Remotes can be used.
=> Remote Buddy sees all Apple Remote signals and filters out those
that are unwanted. In this mode, it can support multiple Apple Remotes.

In essence, switching support for multiple remote controls on and off
switches between scenario A) and B). And, being a good citizen, Remote
Buddy takes care of any existing system pairing options (to a single
remote, as seen at System Preferences > Security) to take effect when
you quit it.

I hope that helps in explaining your observations. Since what you
observe is strictly a hardware limitation, there's sadly nothing
Remote Buddy could do to change anything about it.

Best regards,
Felix Schwarz

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