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User

12.11.2009 17:48:06

Plus and Minus button problem in Front Row

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This posting is older than 6 months and can contain outdated information.

I am trying to set up Remote Buddy and have been extremely pleased with the product. The one challenge I am having is the Plus and Minus Buttons in Front Row. I am using a Harmony Remote with the Plex configuration (Multiple Apple Virtual remotes). I am not running Plex on my machine. In Front Row when I click the + and - buttons, The first click performs a single movement up or down. Every subsequent click results in two movements up or down. When running EyeTV I have not noticed this behavior. I mapped the buttons originally to the + and - buttons of the apple remote and then changed them to the up and down arrows on the virtual keyboard (with a single click). In both configurations I get the same error. I saw a previous post describing a similar issue with Plex, but Felix seemed to beleive that the problem was within Plex. Since I have not installed Plex (yet) I am wondering if this is a Remote Buddy issue.

Thanks for your time.

Configuration:

Early 2009 Mac Mini
Leopard 10.5.8 then Upgraded to Snow Leopard 10.6.2 (Observed behavior in both configurations)

These entries from the FAQ may be relevant to this topic:

General

Where can I find the last version of Remote Buddy with support for OS X from 10.4.6 to 10.6 and running on Intel Macs? (FAQ015E0266)
Remote Buddy 1.24.3 is the last version capable of running under OS X 10.4.6 to OS X 10.6. You can download this version below.

Since Remote Buddy's updater doesn't transmit any information about your system and the updater also doesn't support OS X version checks, it is technically not possible to prevent the download of newer, incompatible versions.

Filename RemoteBuddy.dmg Description
Remote Buddy 1.24.3
Filesize 8,80 MB
Last modified 27.08.2014 11:03:08
Download

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

Hardware - EyeTV Receiver

Which receivers are supported? (FAQ015E0211)
The latest info on hard- and software-requirements including info on support hardware can be found on the dedicated page for EyeTV receivers.

Please consider making use of the free Remote Buddy trial version to test your device for compatibility directly on your computer.

Hardware - Harmony® Smart Control

If I haven't used the Harmony Smart Remote for a few minutes, Remote Buddy does not react to the first button press. (FAQ015E0263)
Please verify that no power saving options are enabled at "Remote Buddy > Preferences > Hardware > Bluetooth Receiver".

Which Harmony commands need to be assigned to the respective buttons on the Smart Control so that I can use all buttons with Remote Buddy? (FAQ015E0265)

User

13.11.2009 07:51:37

Re: Plus and Minus button problem in Front Row

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

Please try with the original Apple Remote - or - the Logitech supplied
Apple Remote profile.

If this solves the problem, you're affected by a problem of the
Harmony itself. In a nutshell: the Harmony remote doesn't always
recognize the Apple Remote codes correctly and then just replays them
over and over, which results in several button presses being sent
rather than just one.

More details on this problem here:
http://www.iospirit.com/support/forums/remotebuddy/singlethread/14320/

Best regards,
Felix Schwarz

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