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User

30.11.2009 02:37:49

Complete Uninstall and start over with default settings

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This posting is older than 6 months and can contain outdated information.

I have been messing around in the trial version and I have sufficiently messed things up. I need to uninstall and start all over. I followed directions from FAQ and removed files in Library... and deleted the application. I even did a Finder search for anything with "iospirit" or "remote" or "buddy" on my system. After deleting all files and re-installing, Remote Buddy was exactly as I had left it, still messed up. It even still had all of the remotes that I had mapped.

Messing with adding behaviors, I ended up with two EyeTV's (which I cannot seem to get rid of). Also, after changing the mapping for several apple remotes, I ended up messing up the navigation within the Remote Buddy menu (ie up, down, left, right) no longer navigate correctly. I guess I should not have messed with the Global defaults. Bottom line is that I got EyeTV working quite nicely, but now none of the Remote Buddy Menu navigation works.

How can I get truly back to where I started when I originally installed the application? Is this a limitation of the trial version? I am happy to purchase as I have seen enough to know that it should work for my purposes if I don't mess it up due to user error.

Please help....

These entries from the FAQ may be relevant to this topic:

General

How do I navigate the Remote Buddy menu? (FAQ015E0170)
To navigate the menu, you can use the following button presses:
"Left" - up by one level in the menu
"Right" and "Play" - choose the current entry
"Left hold" - go to the main menu
"Plus" and "Minus" - scroll through the entries
"Menu hold" - jump to the first entry of the current menu
"Menu" - fade in/out the onscreen menu

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

Hardware - EyeTV Receiver

Which receivers are supported? (FAQ015E0211)
The latest info on hard- and software-requirements including info on support hardware can be found on the dedicated page for EyeTV receivers.

Please consider making use of the free Remote Buddy trial version to test your device for compatibility directly on your computer.

User

30.11.2009 04:05:52

Re: Complete Uninstall and start over with default settings

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This posting is older than 6 months and can contain outdated information.

Still trying... Upon further tinkering, it appears that all that is really messed up is the Buddy Menu Navigation. Is this what uses the "virtual remote"? How can I get this back to navigating correctly? How does Remote Buddy know to use the virtual remote assignments while in the Remote Buddy Menu rather than the assignments that I used for the custom mapping in EyeTV? I used custom mapping to get my Harmony 900 remote to emulate multiple apple remotes for EyeTV. All of that works like a charm (in EyeTV), but now the Remote Buddy navigation is broken.

User

30.11.2009 08:34:32

Re: Re: Complete Uninstall and start over with default settings

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This posting is older than 6 months and can contain outdated information.

Resetting everything to defaults is easy:

1) Quit Remote Buddy (important - OS X will otherwise just rewrite the pref files when you quit it!)

2) Move the pref files located at ~/Library/Preferences/com.iospirit.remotebuddy* to another directory

3) Move the Behaviours you created from ~/Library/Application Support/Remote Buddy/Behaviours/ to another directory.

That's it, really.

Please be aware that the Harmony Remote often doesn't correctly learn Apple Remote codes and just replays the raw IR signal. For a single button press, the Harmony remote will then send multiple button presses., which can lead to undesired effects.

I therefore strongly recommend you to use a real Apple Remote or the pre-defined Apple Remote profile by Logitech while you're exploring the application and only start using a Harmony with a custom profile after that.

Chances are, you'll otherwise spend a lot of time trying to find a problem in Remote Buddy that's actually not a Remote Buddy problem, but a Harmony training problem.

Best regards,
Felix Schwarz

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