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User

29.03.2010 21:22:41

Button issue using Apple Remote with Plex

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This posting is older than 6 months and can contain outdated information.

Hi,

I have a white Apple Remote that I am using to control Plex. I have the down (held) button mapped to mute the system volume in all Applications. When I try to use the down button (not held) in Plex it does not respond. All other buttons respond as expected and the down button (not held) responds as expected in other apps such as Finder, Eye TV etc.
Any suggestions?

thanks

paul

Running OS X 10.6.2
Plex v 0.8.5
Remote Buddy - current version

Last edited: 29.03.2010 21:27:32

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

User

30.03.2010 11:31:31

Re: Button issue using Apple Remote with Plex

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

This is an issue that could occur in Remote Buddy 1.16.1 and earlier.

Please make sure you're running Remote Buddy 1.16.2.

Best regards,
Felix Schwarz

User

30.03.2010 17:46:54

Re: Button issue using Apple Remote with Plex

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This posting is older than 6 months and can contain outdated information.

Thanks for the reply.

I am currently using version 1.16.2 of Remote Buddy.

I am going to see if the same issue happens with the Eye TV remote this evening (to check if it's an Apple Remote issue)

Paul

User

30.03.2010 18:23:46

Re: Re: Button issue using Apple Remote with Plex

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This posting is older than 6 months and can contain outdated information.

If you're using 1.16.2, please take a look at

Prefs > Mapping > Plex

and verify that the "Navigation: Up" and "Navigation: Down" actions are actually mapped to the buttons "Up" and "Down" there.

Best regards,
Felix Schwarz

User

31.03.2010 02:33:34

Re: Button issue using Apple Remote with Plex

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This posting is older than 6 months and can contain outdated information.

The Up and Down buttons are mapped to "Navigation:Up" and "Navigation:Down" for Plex.

It seems that if I map anything to Down(Held) then the non-held Down button does not work whilst in Plex with the Apple Remote (I tried mapping the "Mute" and the "Go To Weather" actions to the Down(held) buttons as a test)

If I use the Eye TV remote then the Channel Down button works as expected.

Is there anything else I can try? This is the last piece to get my setup working as I'd like.

thanks for your help,

Paul

User

17.08.2010 06:38:32

Re: Button issue using Apple Remote with Plex

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This posting is older than 6 months and can contain outdated information.

Hi,

I'm also testing out remote buddy, and having the exact same problem!

If i map anything to Up (held) or Down (held) in Plex, then the regular Up and Down don't work - in fact, they work sometimes, which leads me to suspect a timing issue, as though the service doesnt know how long to wait to see if a longer press is being performed.

There seems to be not enough of a window to register a short press before the longer press kicks in.

Any fixes?!

(rb 1.16.4, os x 10.6.4, plex 0.8.5)

Last edited: 17.08.2010 06:40:14

User

30.10.2010 01:09:09

Re: Button issue using Apple Remote with Plex

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This posting is older than 6 months and can contain outdated information.

Has this problem been addressed?
I'm also having this issue (MacMini: Mac OS 10.5.8, Remote Buddy: 1.16.5, Plex: 0.8.5, white Apple remote)

I have Remote Buddy set to run a script that launches the switch inputs on my receiver and then start Plex when the menu button is held (which works). I also have scripts to change the volume on my receiver when the +- buttons are held (which also works). The problem is that as soon as I assign a script to either Up (hold) or Down (hold) navigation stops work (it works occasionally but for all intents and purposes is broken)

I'm still on the 30 day trial, I *really* want to buy this program but I really need to be able to change the volume on my receiver too.

thanks
bryan

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