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User

28.04.2010 02:29:07

Plex problem

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This posting is older than 6 months and can contain outdated information.

Hi,

whenever I map the 'Mute system volume' setting to the down (held) button for Plex on my Apple Remote (Aluminum) I am unable to use the down (not held) button to navigate through menus in Plex.
Can you replicate this? Is it a bug that can be fixed?

thanks

paul

These entries from the FAQ may be relevant to this topic:

General

How do I navigate the Remote Buddy menu? (FAQ015E0170)
To navigate the menu, you can use the following button presses:
"Left" - up by one level in the menu
"Right" and "Play" - choose the current entry
"Left hold" - go to the main menu
"Plus" and "Minus" - scroll through the entries
"Menu hold" - jump to the first entry of the current menu
"Menu" - fade in/out the onscreen menu

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

User

04.05.2010 11:05:37

Re: Plex problem

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

Which versions of Plex, OS X and Remote Buddy are you using?

Best regards,
Felix Schwarz

User

04.05.2010 19:50:44

Re: Plex problem

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This posting is older than 6 months and can contain outdated information.

Hi,

Plex = 0.8.5
Remote Buddy = 1.16.2
OS X = 10.6.3

thanks

paul

User

18.05.2010 12:28:41

Re: Re: Plex problem

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This posting is older than 6 months and can contain outdated information.

Thanks for the info.

Please try Remote Buddy 1.16.3 (just released) and let me know whether it fixes your issue.

The Plex Behaviour in the new release contains a work around: it ensures that the press and release events sent to Plex are sent with a greater delay. If it doesn't, Plex appears to ignore these events - which leads to what you observed.

Best regards,
Felix Schwarz

User

20.05.2010 01:47:05

Re: Plex problem

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This posting is older than 6 months and can contain outdated information.

Hi,

I have installed the latest version (1.16.3) and the issue does not seem to have been fixed.

paul

User

25.05.2010 12:40:41

Re: Re: Plex problem

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This posting is older than 6 months and can contain outdated information.

Thanks for the info.

I couldn't reproduce your problem but would like to further investigate what's the problem in your setup.

Please send screenshots of your settings at Prefs > Mapping > Global Mapping and Prefs > Mapping > Plex to info at iospirit com.

Best regards,
Felix Schwarz

User

24.08.2010 09:55:15

Re: Plex problem

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This posting is older than 6 months and can contain outdated information.

I'm actually having the same problem.

- Remote Buddy 1.16.4
- Plex 0.8.5
- OS X 10.6.4

The settings in Remote Buddy are default, and the Plex Behavior is also default, with the exception of one action: Up (held). No matter what you assign the "Up (held)" to, the single stroked "Up" gets ignored in the Plex menus (in the playback screen it still works.).

User

30.10.2010 01:03:29

Re: Plex problem

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This posting is older than 6 months and can contain outdated information.

Has this problem been addressed?

I'm also having this issue (MacMini: Mac OS 10.5.8, Remote Buddy: 1.16.5, Plex: 0.8.5, white Apple remote)

I have Remote Buddy set to run a script that launches the switch inputs on my receiver and then start Plex when the menu button is held (which works). I also have scripts to change the volume on my receiver when the +- buttons are held (which also works). The problem is that as soon as I assign a script to either Up (hold) or Down (hold) navigation stops work (it works occasionally but for all intents and purposes is broken)

I'm still on the 30 day trial, I *really* want to buy this program but I really need to be able to change the volume on my receiver too.

thanks
bryan

User

29.12.2010 23:46:47

Re: Plex problem

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This posting is older than 6 months and can contain outdated information.

I too am having this problem and although I have emailed Remote Buddy support I have not received a reply in 3 weeks. Have just emailed them again.

Is anyone from Remote Buddy here who can comment on this and let us know when it will be fixed. I'm pretty annoyed that having bought the software it doesn't work and Remote Buddy do not seem to be interested in fixing it.

Tom

Last edited: 29.12.2010 23:48:12

User

30.12.2010 19:23:01

Re: Re: Plex problem

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This posting is older than 6 months and can contain outdated information.

I too am having this problem and although I have emailed Remote Buddy support I have not received a reply in 3 weeks. Have just emailed them again.

Sorry for the delay. Please see http://www.iospirit.com/blog/article/150/11-days-ago-/ for the reason of my absence.

Is anyone from Remote Buddy here who can comment on this and let us know when it will be fixed.

I've just sent you a lengthy reply to your support inquiry.

Best regards,
Felix Schwarz

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