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User

19.05.2010 05:06:54

Movie Library not loading

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This posting is older than 6 months and can contain outdated information.

I have been using Remote Buddy for a while now and have been really pleased.

I added a few new movies tonight and wanted to update the VLC movie library. Normally I just reboot the Mac Mini, when it comes back Remote Buddy loads and the new movies are in the list.

When I rebooted I saw an update for 1.16.3, so I updated and then it prompted me to restart, so I did. Then I had no movies in my movie Library.

I rebooted the Mini again and still no movies in the library.

I have been using a file share on another PC. I mount the volume at boot and then Remote Buddy has had no problems in the past finding my movies and listing them.

I didn't see any info in the release notes about Library changes.

I have normally never had to put anything in the Movie Library tab in the prefrences, but I attempted to put in the volume I am using with my movies, then restarted remote buddy, still no change.

Any suggestions on fixing this?

Where can I get a previous version so that I can downgrade and see if it is working again on the previous version?

Thanks for any help you can offer.

These entries from the FAQ may be relevant to this topic:

Behaviours

Can I also add DivX/AVI/MOV files to the built-in movie library and not just VIDEO_TS folders? (FAQ015E0200)
Yes. All you need to do is to install VLC and organize your files in a given folder structure. It's also possible to add covers then. If, for example, you want to add the file MyMovie.avi, the folder structure should look like this:
```
Title of my movie/VIDEO_TS/MyMovie.avi
Title of my movie/File with Cover.jpg
```
You can add movies that are split up into several files the same way. The folder structure then looks like this:
```
Title of my movie/VIDEO_TS/MyMovie part 1.avi
Title of my movie/VIDEO_TS/MyMovie part 2.avi
Title of my movie/VIDEO_TS/MyMovie part 3.avi
Title of my movie/File with Cover.jpg
```
The names of the movie- and coverfiles are freely choosable - you only need to make sure the suffix fits the format of the file. Supported formats for cover files include JPEG, PNG and GIF.

In Remote Buddy's menu, you can then start playback of your movies complete with existing covers in the context menu of the VLC Behaviour.

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

User

21.05.2010 08:42:36

Re: Movie Library not loading

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

No changes have been made to the Movie Library for quite a while - and 1.16.3 is no exception here. I can send you a copy of 1.16.2 by email, if you want, but I doubt it will make any change, since the code is identical.

By default, Remote Buddy uses Spotlight to find VIDEO_TS folders. I don't know, whether Spotlight is available for PC network shares. When adding a folder to the Movie Library manually, it's important to add the right one. If your VIDEO_TS folder has a path like this:

/Volumes/SomeNetworkDrive/Movies/Hello world - the movie/VIDEO_TS

you'd need to add this path to the Movie Library prefs:

/Volumes/SomeNetworkDrive/Movies

If you'd add /Volumes/SomeNetworkDrive/Movies/Hello world - the movie/VIDEO_TS, the "Hello world" movie wouldn't be visible in the Movie Library.

Best regards,
Felix Schwarz

User

30.05.2010 04:26:17

Re: Movie Library not loading

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This posting is older than 6 months and can contain outdated information.

Felix,

Thank you for the response. I finally got a chance to dig into things further.

I uninstalled remote buddy 1.6.3 and I had 1.4.1 dmg still in my downloads folder so I installed that. My video library still did not populate.

I then checked another mac I use and verified everything was still working there and I have the same updates there. I updated that to 1.6.3 and it worked just fine as it always has.

I then went through your FAQ page and found the complete removal guide. I removed everything and then re-installed the 1.4.1. This time it populated the video library like it had before. I then upgraded it to 1.6.3 and everything worked as expected.

I am not sure why it had stopped working, but it is working again now.

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