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User

10.09.2010 16:26:30

Cursor problem after EyeTV update

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This posting is older than 6 months and can contain outdated information.

Hi there,

I was extremely happy when you chose to integrate the "cursor move option" and it was working like a charm... just until a resent update from EyeTV somehow adressing the same problem.

I remember reading something with a cursor fix in the "What's new" before updating my EyeTV but didn't pay much attention to it as you guys already solved my problem.

But now I have a nother problem. The curser won't go away when I wake my mac even though the cursor is i.e. in the middle of the screen. I have to use the mouse to activate the curser. I only have to move it very little, and it then disappears after a second or so.

I'm guessing it's because both Remote Buddy and EyeTV is trying to help me out with the original cursor problem, but even disabling the cursor move option in Remote Buddy doesn't seem to make a change.

Can anyone help me get rid of that unwanted cursor?

Thanks..

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

Hardware - EyeTV Receiver

Which receivers are supported? (FAQ015E0211)
The latest info on hard- and software-requirements including info on support hardware can be found on the dedicated page for EyeTV receivers.

Please consider making use of the free Remote Buddy trial version to test your device for compatibility directly on your computer.

User

19.09.2010 07:12:26

Re: Cursor problem after EyeTV update

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

What the option in Remote Buddy will do is simply move the mouse cursor away from the title bar (if it was located there - it'll do nothing otherwise) a few seconds after the Mac woke from sleep. This works great here on all Macs that I've tested (including a Mac Mini running the latest version of EyeTV).

Chances are, however, there's a situation that is not catched yet. To find out what these situations might be, I've already posted a list of questions regarding this in a related thread:

http://www.iospirit.com/support/forums/remotebuddy/singlethread/15082/

The answers to these questions would be most helpful to me in further looking into this.

Best regards,
Felix Schwarz

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