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User

13.12.2010 21:27:58

Hulu Desktop on 10.6.5

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This posting is older than 6 months and can contain outdated information.

I know that Since 10.6.3 iospirit driver with Remote Buddy doesn't support Hulu. But with RBuddy turned off and canderAIR on it works fine. Sofa Controll (with poor control quality) is able to utilize Hulu without problems. Since Hulu Team has no interest in supporting HID driver in their App, what is the way of Controlling Hulu from Remote Buddy? Support Agent told me to turn on Legacy mode in CanderAIR but that didn't help.

Seriously?

I bought Remote Buddy for Controlling Hulu and now I can't do that? Is there a workaround here?

Please answer,

Adam

These entries from the FAQ may be relevant to this topic:

Driver

What is the task of the driver and what do I need it for? (FAQ015E0177)
The Setup Wizard already contains a summary on how the driver does help Remote Buddy to provide additional features and hardware support. If that summary was too short, here's some more info on each of the points:
- fix for Apple® Remote driver problems in OS X
  Since OS X 10.4.9 (that includes 10.4.10/10.4.11/10.5.x/..) many users have been experiencing that one button press on their remote does now trigger two reactions - once from any currently running application that supports the Apple® Remote, once the default system action. So, this problem is not specific to Remote Buddy. The driver provides a clean, system conform fix to this problem using only documented APIs.
- enabling of all features of built-in IR receivers
  Only with the Remote Buddy driver do you gain support for arbitrary length button presses for the Play and Menu buttons as well as minimized reaction times for all buttons. While this may sound like unimportant technical details, they actually do have a strong practical impact. If, for example, you want to map a function to the Play or Menu button, that you want to see executed for as long as you press that button, this was previously simply impossible to achieve. This limitation still applies to all other applications. It does not for Remote Buddy with the driver loaded.
- the emulation of a virtual Apple® Remote
  Control applications that have support for and listen to an Apple® Remote - with any remote control of your choice supported by Remote Buddy. And on any Mac®. This allows you to f.ex. use iAlertU side by side with Remote Buddy or accessing special functions and modes inside applications that would otherwise require these apps to have full control over the built-in IR receiver of your Mac® - and that your Mac® actually came with one.
- support for Bluetooth® remotes and external receivers
  It's not possible to reliably operate many Bluetooth® based remotes, like for example the Wii® Remote with a Mac® purely from userspace due to limitations in the operating system. The situation for many external receivers is similiar: some of their features - or the entire device - can only be supported with the help of a driver.

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

User

17.12.2010 05:52:19

Re: Hulu Desktop on 10.6.5

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This posting is older than 6 months and can contain outdated information.

Seriously?

I bought Remote Buddy for Controlling Hulu and now I can't do that? Is there a workaround here?

Please answer,

Adam

It works on mine on 10.6.5 without candelair...

User

21.12.2010 13:53:01

Re: Hulu Desktop on 10.6.5

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This posting is older than 6 months and can contain outdated information.

Thanks for your feedback. A few points from my side:

1) Candelair should not to be blamed for Hulu Desktop's forward and backward incompatible use of the Apple Remote HID device under OS X. It heavily depends on internals of Apple's driver implementation (which Candelair also mimics for maximum compatibility). I've written a Hulu executive an email quite some time ago explaining why this is an issue that'll bite both them and their users - as well as provide them with all information needed so they can address this - for free. No reaction to date.

2) Turning on Backward Compatibility Mode in Candelair will make it mimic the internals of the OS X 10.4.8/10.5 driver. Since Hulu Desktop depends on 10.6 driver internals on 10.6, this will in fact make Hulu Desktop not work.

3) Remote Buddy sends cursor keystrokes to control Hulu Desktop.

4) Hulu Desktop bases on Flash - and recently started to only react to key presses after there was a mouse movement. This bug, too, has been reported to Hulu by me. Again, no response, no reaction. User feedback, however, suggests that the problem goes away when you manually install the latest version of Flash on your Mac.

5) If you'd like to forward Apple Remote button presses to Hulu Desktop, you can do so by selecting the respective [Virtual Remote] actions at Prefs > Mapping > Hulu Desktop for the respective buttons. Please make sure you've turned off the Backward Compatibility Mode in Candelair when you do this, as otherwise Hulu Desktop can't understand what it receives due to its dependency on driver internals.

6) I can understand your frustration about Hulu Desktop, but I can't fix the bugs in their software. If you're frustrated with the quality of Hulu's Desktop client, please let them know. Maybe, if enough people let them know, they'll take the few minutes time it'd take them to finally fix the most serious bugs in their software.

Best regards,
Felix Schwarz

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