Support > Remote Buddy Forum > Harmony One, Remote Buddy, Plex problem // IOSPIRIT [EN]

Support

All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.

Forum closed

This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview

Author

Thread

User

12.01.2011 20:44:40

Harmony One, Remote Buddy, Plex problem

View

This posting is older than 6 months and can contain outdated information.

I've set up my Harmony One to control Plex through Remote Buddy using the method outlined here: http://miniharmony.blogspot.com/ and continued here: http://forums.plexapp.com/index.php/topic/15332-miniharmony-unofficial-discussion/page__view__findpost__p__131322. It involves setting up 10 different Apple remotes. So this all works fine if I map the Plex functions as Global, under Preferences. But, I'd like to be able to control other programs with the Harmony, like EyeTV and Boxee. But when I map the Plex functions under Plex instead of Global, the remote only works the first time I bring up Plex on the remote.

If I use the remote to change sections from Plex Tv Shows to Plex Movies, the remote is unusable once I've gone to Movies and I get that sort of "bump" error sound. Same thing happens if I start in Movies and go to TV shows. I'm finding that if I quit Plex and start it back up, I can again go to one of my Plex sections, but when I try to use the remote to go automatically to another section, it doesn't work until I quit Plex again.

I'm sure this is a Remote Buddy issue, since if I use Global to map the Plex key presses, everything works again for Plex. But, I would like to be able to control other programs as well.

Last edited: 12.01.2011 20:45:33

These entries from the FAQ may be relevant to this topic:

Hardware

Remote Buddy does no longer react to button presses on the remote. (FAQ015E0222)
- Please make sure you have the latest version of Remote Buddy installed. If in doubt, download the latest version, quit Remote Buddy, delete it, empty your trash, then copy the downloaded version of Remote Buddy to your harddrive and start it from there.
- Please make sure, that you have installed the latest version of the Remote Buddy drivers. You can install the drivers using the Setup Wizard (=> access it via the Remote Buddy pulldown menu).
- Check your Remote Buddy settings in the Hardware category. Your remote control should be listed there and the lamp next to it should be green. If you don't find your remote control there, either the Remote Buddy drivers were not installed or installed in an outdated version - or - there is a general problem with the device. For USB devices, plugging the device to another port or resetting the PMU and/or SMC-unit of your Mac® (=> find guides on how to do this for your Mac® in the support area of apple.com) may help. If you can't find it under "USB" in the System Profiler (=> /Applications/Utilities) either, a hardware defect is as well possible.
- Check the batteries of your remote control.
- If your remote control has an on/off switch: make sure that your remote control is switched on.
- If your remote control requires additional receiver hardware: make sure that it is correctly attached to your computer and that it turns up in System Profiler.
- If you use an Apple® Remote, you should also check your system settings. Quit Remote Buddy, then open System Preferences.app > Security. Please make sure that the option to disable the infrared receiver is NOT active and click on "Unpair" should you have paired your Apple® Remote with your Mac®. After that, start Remote Buddy. If your Apple® Remote still doesn't work with Remote Buddy, please also check its preferences for the Apple® Remote. They can be found at Preferences > Hardware > Built-in IR receiver. If support for multiple remote controls is enabled there, ensure that your remote control is checked in the right table (=> you can find the correct entry for your remote control by pressing a button on it).
- If you are using a Keyspan™ RF Remote for Front Row, re-pair its remote control and receiver by simultaneously pressing the small knob on the back of the remote control and the knob on the receiver stick (the knob looks like the blinking LED, except it does not blink).

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

Hardware - EyeTV Receiver

Which receivers are supported? (FAQ015E0211)
The latest info on hard- and software-requirements including info on support hardware can be found on the dedicated page for EyeTV receivers.

Please consider making use of the free Remote Buddy trial version to test your device for compatibility directly on your computer.

User

15.01.2011 16:48:50

Re: Harmony One, Remote Buddy, Plex problem

View

This posting is older than 6 months and can contain outdated information.

Penney:

Did you ever get this figured out? I have a Mac Mini with EyeTV (Hybrid) and Plex and have been following miniharmony.blogspot.com as well and have most of my system setup ... including using Mame with a 3rd party remote.

I haven't purchased Remote Buddy yet, but wanted to look through the forums first for any issues ... such as this one. If you've resolved it, I'm buying it!!

Please let me know at your earliest convenience.
Thanks so much,
Steve

User

15.01.2011 21:35:22

Re: Harmony One, Remote Buddy, Plex problem

View

This posting is older than 6 months and can contain outdated information.

No, but you could get around it by editing the the htpc.scpt (one of the applescripts you need to get this working) so that Plex quits and relaunches when you change sections in Plex with the remote.

Remote Buddy
Support
1. Overview
2. Manuals
3. FAQs
4. Forums
1. Lost license code
2. Support inquiry
IOSPIRIT
1. About us
2. Blog
3. Labs
4. Developers
1. Contact
2. Press releases
3. Imprint
4. Jobs