Support > Remote Buddy Forum > Safe procedure to clear / restore user data? // IOSPIRIT [EN]

Support

All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.

Forum closed

This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview

Author Thread

User

01.06.2011 16:34:32

Safe procedure to clear / restore user data?

View

This posting is older than 6 months and can contain outdated information.

Over a long time, there have been many incremental Remote Buddy Upgrades. And many new / updated behaviours. I believe that my RB settings and user data may have some old artifacts that remain within it.

So how to delete all of the RB configuration, but backup and to restore afterward all of the custom actions, custom behaviours, individual key assignments in the global behaviour, and so on?

I ask this after experiencing a very persistent problem that won't go away:

When Launching a global action (overlay), the Applescript launches an application. RB then returns to the "previous behaviour". However this return-to behaviour is always stuck as "Spotify" (once Spotify has been activated at least once before since the start of the RB session. However the dsired behaviour is to return to the previous (last active) RB behaviour. Which happens only if Spotify has never been activated during the session.

Its just speculation, but:

Feels like an unknown configuration option from older version of RB are still pointing to the Spotify behaviour. Perhaps from before it was introduced the new behaviour named "Default Behaviour". Unfortunately there seems no method to just remove only the setting that always points to the Spotify behaviour. At least, from what I can see in the latest versions of Remote Buddy.

I saw a "startup behaviour" setting in General->Advanced->StartupOptions, which unfortunately does not solve this. And neither does the "Restore to Defaults" button.

So how to manually clear out all of my RB configuration files. And safely backup / restore everything that was user customized ?
Note: including the PS3 Remote key assignments in the pre-programmed behaviours !!??

These entries from the FAQ may be relevant to this topic:

Configuration

How do I add a new action to a Behaviour - f.ex. an emulated key press or AppleScript? (FAQ015E0153)
1) Open the Remote Buddy Preferences via the pulldown-menu and choose "Mapping".
2) Choose the mapping you want to modify.
3) Select "Custom actions" for the button you want to map to an action of your own.
4) Create the action you need using the appearing editor.
How can I backup and restore my Remote Buddy preferences? (FAQ015E0242)
Create a backup of your preferences:
1. Quit Remote Buddy (click on the Remote Buddy Symbol in the menu bar and select "Quit").
2. Enter killall cfprefsd into Terminal.app and hit return.
3. Create a new folder (henceforth called "backup folder").
4. Copy all files whose names start with "com.iospirit.remotebuddy" or "com.iospirit.RemoteBuddy" from [your home folder]/Library/Preferences/ to the backup folder.
5. You can now launch Remote Buddy again.
Restore your preferences from a backup:
1. Quit Remote Buddy (click on the Remote Buddy symbol in the menu bar and select "Quit").
2. Enter killall cfprefsd into Terminal.app and hit return.
3. Move all files starting with "com.iospirit.remotebuddy" or "com.iospirit.RemoteBuddy" from [your home folder]/Library/Preferences/ to your trash.
4. Copy all files from the backup folder you created (but not the folder itself) to [your home folder]/Library/Preferences/
5. You can now launch Remote Buddy again.

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

Hardware - Wii™ Remote

How can I activate the Bluetooth® receiver automatically on startup? (FAQ015E0163)
In order to automatically activate the Bluetooth® Receiver on startup, enter the settings, choose "Hardware", then click on "Bluetooth® Receiver". Finally activate the checkbox "Search for supported remotes on startup". Remote Buddy will then automatically look for remote control paired through the "Setup Wizard" on next startup.

User

10.06.2011 20:55:01

Re: Safe procedure to clear / restore user data?

View

This posting is older than 6 months and can contain outdated information.

Thanks for asking.

So how to delete all of the RB configuration, but backup and to restore afterward all of the custom actions, custom behaviours, individual key assignments in the global behaviour, and so on?

Please see this FAQ entry for the location of the preferences files:
http://www.iospirit.com/support/faqs/remotebuddy/category/8/Configuration/entry/242/How-can-I-backup-and-restore-my-Remote-Buddy-preferences-/

Although I don't think that your settings play a role here (see below).

I ask this after experiencing a very persistent problem that won't go away:

In a nutshell, this is what Remote Buddy does to determine which application to control / which Behaviour to pick:

1) Check the currently active (in terms of "input focus") application: if there's a behavior for it, it gets picked. If not, it proceeds with 2).

2) Check which applications are running in the background: if there's a behavior that supports background control of a running application, it gets picked. If not, it proceeds with 3)

3) Switch to the Default Behaviour.

The Spotify Behaviour supports background control. It will therefore be picked automatically when:

1) there's no behavior for the currently active application
2) Spotify is running

Best regards,
Felix Schwarz

User

11.06.2011 10:33:02

Re: Re: Safe procedure to clear / restore user data?

View

This posting is older than 6 months and can contain outdated information.

On Fri, Jun 10, 2011 at 7:55 PM, Felix
wrote:

Thanks for asking.

So how to delete all of the RB configuration, but backup and to restore afterward all of the custom actions, custom behaviours, individual key assignments in the global behaviour, and so on?

Although I don't think that your settings play a role here (see below).

I ask this after experiencing a very persistent problem that won't go away:

In a nutshell, this is what Remote Buddy does to determine which application to control / which Behaviour to pick:

1) Check the currently active (in terms of "input focus") application: if there's a behavior for it, it gets picked. If not, it proceeds with 2).

2) Check which applications are running in the background: if there's a behavior that supports background control of a running application, it gets picked. If not, it proceeds with 3)

3) Switch to the Default Behaviour.

The Spotify Behaviour supports background control. It will therefore be picked automatically when:

1) there's no behavior for the currently active application
2) Spotify is running

Best regards,
Felix Schwarz

Thank you Felix. Theres a follow-on question about behaviour
priorities. Its a seperate thread.

[standard mail footer removed]

Remote Buddy
Support
1. Overview
2. Manuals
3. FAQs
4. Forums
1. Lost license code
2. Support inquiry
IOSPIRIT
1. About us
2. Blog
3. Labs
4. Developers
1. Contact
2. Press releases
3. Imprint
4. Jobs