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30.07.2011 21:36:11

Custom Behaviour keeps disappearing

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Hi everyone,

I've installed RB 1.18.1 on Mac OS 10.6.8, having upgraded from earlier versions of both products. The problem described below has persisted for about a month, ever since I purchased and first-time installed RB.

Everything works fine and as expected, except for one thing:
A custom behaviour for the MPlayerX video player defined by me keeps disappearing in the preferences and getting deactivated after shutting down RB. I've always got to start up the Behaviour Construction Kit, go to Behaviour Factory and "compile, test drive and permanently install" that behaviour each time I want to use it. Then RB actually warns me in a pop-up window that the "Behaviour may be outdated or not new", telling me its not newer that the "version already installed". Apparently RB realises there's already an existing version, but won't show it in the preferences, nor activate it upon start-up.
The symptoms appear to be akin to those described in this forum posting: http://www.iospirit.com/support/forums/remotebuddy/singlethread/14693
but, in contrast to that poster, I've only got one single custom behaviour, having an identifier I guarantee to be unique. Hence the resolution given in the other thread can't work for me.

Thanks for any hints about a potential cause of this problem/bug.

Henry.

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These entries from the FAQ may be relevant to this topic:

Behaviours

How can I create my own Behaviours? (FAQ015E0240)
You can create your own Behaviours with the Behaviour Construction Kit. A video on the Remote Buddy website provides you with an overview and step by step instructions.

You can also find step by step instructions in the Remote Buddy Help under "How Tos". You can access the Help via Remote Buddy's icon in the menu bar and via the support area of this website.

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

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