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User

31.08.2011 04:15:02

Support for Multiple Remotes in Plex

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This posting is older than 6 months and can contain outdated information.

Hello - just got set up Remote Buddy to allow me to control Plex and other apps using my Harmony Remote, and I couldnt be happier. What a great piece of software! (Thanks as well to all of those who posted great online tutorial: miniharmony blog, lotech from NZ)!

I have encountered one minor, but strange issue. Although I successfully set up 10 Apple Remotes, when I first launch Remote Buddy, I only see 1 listed in the left sidebar under "Built-in IR Receiver". Also when I click on the Mapping (whether Global or Plex Behaviour), I only see Apple Remote and also the Virtual Remote. Not showing are the other 9 Apple Remotes. When Remote Buddy is in this phase, the Harmony Remote behaves as if only 1 Apple Remote has been programmed.

The way I correct this is to go back to Hardware, single click to highlight any of the newly created Logical Remotes listed in the middle section. This makes the other remotes show up under "Built-in IR Receiver", each showing that they have 12 button states. And only then under Mapping do I see all 10 IR Remotes with the Plex Behaviours that I have selected listed next to each. At this point the Harmony Remote works correctly.

Has anyone experienced this? Any suggestions, as I would need to Remote Desktop in to go through these steps whenever I reboot the Mac Mini. Thanks.

These entries from the FAQ may be relevant to this topic:

Behaviours

How can I create my own Behaviours? (FAQ015E0240)
You can create your own Behaviours with the Behaviour Construction Kit. A video on the Remote Buddy website provides you with an overview and step by step instructions.

You can also find step by step instructions in the Remote Buddy Help under "How Tos". You can access the Help via Remote Buddy's icon in the menu bar and via the support area of this website.

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.
Can I also use other remote controls than the Apple® Remote with the IR receiver of my Mac®? (FAQ015E0154)
No. The receiver does analyze the signals in hardware and does only seem to support the signals of an Apple® Remote (that of course includes programmable remotes that can exactly mimic the signals of the Apple® Remote).

Hardware - Harmony® Smart Control

When the Harmony Hub connects to my Mac, I'm asked for a PIN. (FAQ015E0262)
Please enter 0000.
If I haven't used the Harmony Smart Remote for a few minutes, Remote Buddy does not react to the first button press. (FAQ015E0263)
Please verify that no power saving options are enabled at "Remote Buddy > Preferences > Hardware > Bluetooth Receiver".

User

31.08.2011 11:00:11

Re: Support for Multiple Remotes in Plex

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

I haven't gotten any other such reports, so it most likely isn't a general problem. Can you send me your configuration files (~/Library/Preferences/com.iospirit.remotebuddy*) to info - ät - inspirit ~dot~ com as well as a system profile (saved from System Profiler in SPX format - saves me a lot of questions), so I can try to reproduce it?

Thanks in advance.

Best regards,
Felix Schwarz

User

18.09.2011 05:06:27

Re: Support for Multiple Remotes in Plex

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This posting is older than 6 months and can contain outdated information.

Felix - wanted to check and see if you received my log files? Still experiencing this behaviour upon startup of Remote Buddy. Only resolves when I click on one of the newly added logical remotes -- then I can see all of the remotes listed under mapping, and only then do the functions associated with those remote work. Thanks again.

User

09.07.2012 08:00:30

Re: Support for Multiple Remotes in Plex

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This posting is older than 6 months and can contain outdated information.

I also have this problem with Remote Buddy Express. Love the application but every time I restart it, it only has one apple remote. I must go into the settings to get it to acknowledge multiple IR remotes. Is there a solution to this? How about commands I could run with an apple script during startup to turn off multiple remotes and back on. Thanks!

User

06.08.2012 22:53:08

Re: Support for Multiple Remotes in Plex

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This posting is older than 6 months and can contain outdated information.

I also have exactly the same issue. Very frustrating. I have a late 2009 Mac Mini running 10.7.4

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