Support > Remote Buddy Forum > Conflict with Eye Tv // IOSPIRIT [EN]

Support

All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.

Forum closed

This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview

Author

Thread

User

14.01.2012 04:52:41

Conflict with Eye Tv

View

This posting is older than 6 months and can contain outdated information.

Hi,
I've just bought Remote Buddy Express and I have conflict between Remote buddy express and eye tv (3.5.4) :

Eye TV is always running on my mac (though it doesn't always play program)...
Whenever I press the menu button of my apple remote, both remote buddy and eye tv menu are showing.

Is there a solution ?

Thanks for your help

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

User

14.01.2012 10:22:01

Re: Conflict with Eye Tv

View

This posting is older than 6 months and can contain outdated information.

Thanks for asking.

Chances are you have an EyeTV Receiver with an IR Receiver on its own, so that it reacts to button presses coming in through this channel. Please try covering the IR Receiver of your EyeTV Receiver and see if it makes a difference.

Best regards,
Felix Schwarz

User

14.01.2012 14:11:26

Re: Conflict with Eye Tv

View

This posting is older than 6 months and can contain outdated information.

Thanks for your help,
The only ir receiver I have is the one of my imac. So that s not the explication...

Candelair is installed.

User

14.01.2012 22:17:02

Re: Conflict with Eye Tv

View

This posting is older than 6 months and can contain outdated information.

Thanks for the info.

Which hardware are you using with EyeTV?

Best regards,
Felix Schwarz

User

14.01.2012 22:21:56

Re: Conflict with Eye Tv

View

This posting is older than 6 months and can contain outdated information.

Tuner : I use a hauppage 950 stick.
Remote : apple remote
Os : lion
Remote buddy express
Candelair

Before buying rbe, i tried remote buddy and then i unstalled it.

User

15.01.2012 14:31:01

Re: Re: Conflict with Eye Tv

View

This posting is older than 6 months and can contain outdated information.

Thanks for the info.

While the Hauppage HVR-950 stick for Mac doesn't come with an IR remote control, the Windows product based on the same hardware does - as indicated by this chart at Amazon.com:
http://ecx.images-amazon.com/images/I/519-4YvO2QL.jpg

It's therefore highly likely that this product contains an IR receiver of its own and is leading to the phenomen you describe. This is something you can try to find out:

1) Play back a recording in EyeTV and control its playback with your Apple Remote via Remote Buddy. Does the problem occur?
2) Unplug the TV stick. Now repeat step 1). Does the problem occur as well?

The Mac's IR Receiver can only be accessed by one software at a time. Since Remote Buddy can only react to the Apple Remote when it has access to it (and thereby automatically excludes EyeTV from accessing it at the same time), I can't think of any way other than a separate IR receiver in the EyeTV hardware (or Hauppage hardware in your case) whereby EyeTV could receive your button presses and react to them at the same time.

Best regards,
Felix Schwarz

User

15.01.2012 16:37:33

Re: Conflict with Eye Tv

View

This posting is older than 6 months and can contain outdated information.

You're so right !
That's the problem ! I nver thought that there could have a receiver in that hauppage stick !
Good job and thank for your help !

User

19.01.2012 04:37:54

Re: Conflict with Eye Tv

View

This posting is older than 6 months and can contain outdated information.

I wrote to someone from Elgato...
Better than covering the IR receiver of my tuner, there is a way to desactivate the apple remote support in Eye TV (type in a terminal) :

defaults write com.elgato.eyetv 'use apple remote' NO

To reactivate :
defaults write com.elgato.eyetv 'use apple remote' YES

I hope it can help someone.

User

19.01.2012 09:22:01

Re: Conflict with Eye Tv

View

This posting is older than 6 months and can contain outdated information.

Excellent! Thanks for the info! I didn't know that.

Best regards,
Felix Schwarz

Remote Buddy
Support
1. Overview
2. Manuals
3. FAQs
4. Forums
1. Lost license code
2. Support inquiry
IOSPIRIT
1. About us
2. Blog
3. Labs
4. Developers
1. Contact
2. Press releases
3. Imprint
4. Jobs