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User

14.04.2012 06:25:46

Eye TV receiver - double remote entry

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This posting is older than 6 months and can contain outdated information.

Hello,

I am trying to get my Eye TV Hybrid receiver to work correctly with Remote Buddy (I just bought the device and have now installed eye tv). The receiver does show up in RB, but it has two remote entries (identical) underneath (both 68 button eye tv remote). Why is that? I do not want to start any configuration before I find out which of the two profiles is the one to use...

I am not actually using the eye tv remote as such (which I have not even unpacked), but the respective profile on my Harmony remote 1100. I would assume that this replicates the exact same IR codes though?

Thanks, Henrik

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

Hardware - Harmony® Smart Control

If I haven't used the Harmony Smart Remote for a few minutes, Remote Buddy does not react to the first button press. (FAQ015E0263)
Please verify that no power saving options are enabled at "Remote Buddy > Preferences > Hardware > Bluetooth Receiver".

User

17.04.2012 22:33:01

Re: Eye TV receiver - double remote entry

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

Are you running multiple instances of EyeTV in different accounts at the same time ("Fast User Switching") by any chance?

Best regards,
Felix Schwarz

User

17.04.2012 22:58:12

Re: Eye TV receiver - double remote entry

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This posting is older than 6 months and can contain outdated information.

No there is only user account on the Mac...

User

24.04.2012 16:11:03

Re: Eye TV receiver - double remote entry

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This posting is older than 6 months and can contain outdated information.

Hi,

any idea? It feels almost like using two Apple remotes, except that I can distinguish them in Remote Buddy, while there is no distinction between the two EyeTV remotes...

I am happy to test something to help resolve the issue, I just do not know where to start, and would like to avoid wasting time with tests that do not lead to anything.

Thanks, Henrik

User

24.04.2012 21:23:02

Re: Eye TV receiver - double remote entry

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This posting is older than 6 months and can contain outdated information.

Sorry, but I don't have any ideas. This shouldn't happen - and I've never received any other reports of any such phenomen.

Please post a screenshot. Maybe I can see something there. Or maybe I didn't understand your question correctly and the screenshot helps me there as well.

Best regards,
Felix Schwarz

User

25.04.2012 02:48:33

Re: Eye TV receiver - double remote entry

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This posting is older than 6 months and can contain outdated information.

Here are the links to the screenshots

http://d.pr/i/o6AC the hardware screen

http://d.pr/i/YNHR and http://d.pr/i/VVeY the screens that show the mapping table for the two EyeTV remotes.

I am using the EyeTv Harmony profile with a Harmony 1100. The second remote in Remote Buddy gets added after certain keystrokes, today I observed it appear when I pressed one of the color buttons. The first had appeared on pressing a more basic function, I believe Play or Left/Right.

I have not done any test with the two profiles, as I wanted to check with the expert first!

Thanks, Henrik

User

06.10.2012 02:42:32

Re: Eye TV receiver - double remote entry

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This posting is older than 6 months and can contain outdated information.

You may need to unpair devices from your mac.

To unpair an Apple Remote:

Choose Apple menu > System Preferences, click Security, and then click General. (Then click advanced)

Click Unpair.

Some remotes are interpreted by the mac as two separate remotes.

I hope this helps!

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